Providing Rehabilitation Services

Improving quality, efficiency and rehabilitation outcomes

Rehabilitation Image

5 April, CBI Conference Centre, London

BSI and UKRC Conference

Providing Rehabilitation Services: Improving quality, efficiency and rehabilitation outcomes

The rehabilitation sector in the UK has grown rapidly in the past ten years. The UKRC’s Rehabilitation Standards and PAS 150 set out good practices when purchasing and delivering rehabilitation services in all sectors, regardless of their employment environment, target population or area of specific expertise.

The conference will provide you with insight into the latest regulatory policy and how it will affect rehabilitation service providers, purchasers and users. It will also demonstrate how the UKRC’s Rehabilitation Standards – Hallmarks of a good provider and PAS 150 Providing rehabilitation services. Code of practice can help to improve quality and rehabilitation outcomes as well as examine how they relate to other existing standards. Real life case studies will highlight best practice in purchasing and providing quality rehabilitation services, identify solutions to overcome challenges and attain possible outcome.

Open discussions and an interactive workshop session will provide you with the opportunity to share your experiences and discuss issues that matter to you and your everyday practice.

By attending the conference you will:

  • Receive the latest update on rehabilitation policy
  • Get practical guidance on implementing Code of Practice and find out how it can help you to improve the quality and outcome of rehabilitation services 
  • Hear from leading rehabilitation practitioners and share experiences on  overcoming challenges in everyday practice
  • Actively participate in open discussions with experts and peers
  • Debate on how to improve service quality and outcomes when budgets are tight
  • Understand legal and claim issues in rehabilitation

Rehabilitation Brochure 2011 Cover
Download the conference brochure 

Sponsored by:

Irwin Mitchell Solicitors


VRC logo

Healthy Working Lives logo

Sheffield Hallam University logo

Supported by:

     Rehab Window logo

Moving Minds 

Disability now

Shaw Trust Logo
IPRS logo


9:30 – 9:40 Chairman’s Introduction

Catherine McLoughlin, CBE, Chair of the Rehabilitation Council

9:40 – 10:05 Department of Health – the latest update

  • Structure and roles
  • Policy context and rationale
  • Implications

Karen Middleton, Chief Health Professions Officer, Department of Health

10:05 – 10:30 Keynote - Government reforms

  • Where are we now?
  • Delivery of a reformed system
  • Challenges and opportunities
  • The future

Lord David Freud, Minister for Welfare Reform, DWP

10:30 – 10:45 Questions and answers

Karen Middleton, Chief Health Professions Officer, Department of Health
Lord David Freud
, Minister for Welfare Reform, DWP

10:45 – 11:00 Tea and coffee

11:00 - 11:20 Vocational rehabilitation for long term neurological conditions

  • Health services and disability
  • How successful is NHS in providing vocational rehabilitation for people with health needs?
  • Long term sustainability – is it achievable?
  • Improving process, structures and commissioning to support partnership working

Diane Playford, Head of Vocational Rehabilitation Group, BSRM

11:20 – 11:55 Addressing the aspirations of employees living with health conditions, injury or disability

  • Research into what people want from work and employment support
  • Aspirations - careers not just jobs
  • Good practice and learning

Liz Sayce, CEO, RADAR

11:55 – 12:15  Employers' perspective

  • Work support for those who have recently returned to employment following a long absence
  • Work support for those fluctuating health conditions

Bruce Kernes, Department Head of Vocational Rehabilitation, Remploy 

12:15 – 12:35 Supporting rehabilitation – the employee's view

  • Rehabilitation cannot be separated from the general occupational health agenda
  • Current access to rehab
  • Some problems
  • Way forward

Hugh Robertson, Senior Health and Safety Officer, TUC

12:35 – 12:45 Questions and Answers

Bruce Kernes
Department Head of Vocational Rehabilitation

Hugh Robertson
Senoir Health and Safety Office, TUC

12:45 – 13:30 Lunch

Rehablitation Quality and Outcomes - Practitioners View

13:30 – 13:45 Case Study – TBI return to work – a complex journey

  • Home based rehab – the role in vocational rehab
  • Initial rehab focus
  • The route to progress
  • Intervention and outcome
  • The future
  • The moral of the journey

Heather Batey, Director, Reach Personal Injuries Ltd

13:45 –14:00 Case Study - Staying active and working

  • How to manage musculoskeletal problems?
  • The importance of symptomatic relief and activity in musculoskeletal rehabilitation
  • How to avoid a long term disability?

Dr Nick Kendall, Health Services Consultant, KendallBurton

14:00 – 14:15 Case Study – Injury to Independence

  • Goals and outcomes of rehabilitation for an individual with a high level spinal cord injury
  • Managing the impairment
  • Increasing the activity
  • Aiming for participation

Dot Tussler, Superintendent Physiotherapist, Spinal Cord Injuries, National Spinal Injuries Centre, Stoke Mandeville

14:15 – 14:30 Case study – Severe head injury – when the law, clinical practice and mental capacity collide

  • Multiple problems after severe head injury
  • Multiple clinical inputs needed
  • The nature and role of case management
  • Quality assuring input

Dr Neil Brooks, Consultant Neuropsychologist and Director, Rehab Without Walls

14:30 – 14:45 Questions and answers

Heather Batey, Director, Reach Personal Injuries Ltd
Dr Nick Kendall
, Health Services Consultant, KendallBurton
Dot Tussler
, Superintendent Physiotherapist, National Spinal Cord Injury, Buckinghamshire Hospitals NHS Trust
Dr Neil Brooks
, Consultant Neuropsychologist and Director, Rehab Without Walls

14:45 – 15:00 Afternoon Tea and Coffee

Standards in Action

15:00 – 15:20 The implementation of PAS 150 Code of practice

  • Practical guidance
  • Interactive workshop – Identifying areas for improvement

Judith Allanson, Evelyn Trust Consultant in Neurorehabilitation, Cambridge University Hospitals NHS Foundation Trust, Addenbrooke's Hospital

15:20 – 15:40 UKRC Rehabilitation standards

  • What they mean to you and how to use them

Helen Merfield, Founding Board member, UKRC
Joy Reymond, Head of Rehabilitation Services, Unum

15:40 – 16:00 Table discussion - The UKRC Standards and PAS 150 - have your say

Legal & Insurance Perspective

16:00 – 16:20 Legal perspective in personal injury claims

  • An analysis of the law that supports the rehabilitation process in personal injury claims

  • How lawyers are encouraged to engage in this process

  • Identify a suitable rehabilitation provider

  • Engagement with NHS services

Colin Ettinger, Partner, Irwin Mitchell Solicitors

16:20 – 16:40 How insurers engage with the rehabilitation process

  • The insurance industry Rehabilitation Code of best practice
  • Insurers and their investment in rehabilitation
  • The importance of quality assurance

Amanda Stevens, Association of Personal Injury Lawyers
Mark Baylis
, Consultant, Chair of the IUA-ABI Rehabilitation Working Party

16:40 – 16.50  Questions & answers

Colin Ettinger, Partner, Irwin Mitchell Solicitors
Amanda Stevens, Association of Personal Injury Lawyers
Mark Baylis, Chair of the IUA-ABI Rehabilitation Working Party

16:50 – Chairman’s closing remarks

Catherine McLoughlin, CBE, Chair of the Rehabilitation Council

Conference timings:

Registration: 09:00
Conference begins: 09:30
Conference closes: 17:00

Please note timings are provided for guidance only and may be subject to change.

Who should attend  

All those who have an interest or work in the field of rehabilitation, including all levels of practitioners, clinical and vocational providers, occupational health, purchasers of rehabilitation services, central and local government, the NHS, community teams, employers, people using rehabilitation services, their advocates and carers, third sector organisations and many others including:

  • Rehabilitation case managers
  • Vocational rehabilitation consultants
  • Occupational health managers
  • Occupational therapists
  • General practitioners
  • Clinical directors
  • Physiotherapists
  • Psychotherapists

Sponsorship Opportunities

BSI is renowned for producing high quality conferences, masterclasses and briefings across a wide range of industries. We combine the sector-specific insight of our research committees with the creativity and professionalism of our in-house conferences team to deliver timely and informative events of the highest calibre.

We understand that different companies have different marketing and business objectives - that's why the sponsorhip and exhibition opportunities we offer are truly bespoke and designed to meet your needs and expectations. If you would like to engage with high-level delegates and industry experts, whilst at the same time aligning your company with an award-winning brand, we can create a package that ticks all of your boxes.

Our range of sponsorship packages will help you:

  • Showcase your products and services to senior decision makers in your industry
  • Increase brand awareness within your target market
  • Differentiate your products and services from those of your competitors
  • Maintain existing relationships and generate new leads for future business.

For further details on our sponsorship opportunities and how they can augment your marketing strategy, please contact:

Asky Desta
Sponsorship Manager
Tel: +44 20 8996 7371
Fax: +44 20 8996 7888

BSI is a Superbrand


 “Exhibiting at the BS 8878 launch event on 7 December proved very useful from both networking and profile-raising points of view. We were able to effectively reach many of the delegates attending the event because of the time given to networking and physical arrangement of the exhibition area.”

Robin Christopherson, Head of Digital Inclusion

Book your place on BSI’s conference on rehabilitation services today

Discount rates are available:

BSI & UKRC Members are now eligible for £100 discount* on the full price of this conference. UKRC members who wish to book at the discounted rate should call our customer service team on +44 345 086 9001 or  email

If you are a registered charity you are entitled to a 20% discount (of the non member rate). Please phone Customer Service on +44 345 086 9001 to book your place. You will need to provide your registered charity number.

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