Frequently Asked Questions


Where do you hold your conferences?

We hold most of our events in hotels or conference centres in London. This is mainly because London is a centre for business and has good transport links to both the rest of the country and internationally. We do consider the destination for each conference individually, using use criteria such as geography of the conference audience and transport links to make our decision.

Are your venues accessible?

When we choose a venue we use several different criteria including accessibility. We visit each venue and conduct a site inspection. We appreciate that no venue is perfect for everyone when it comes to accessibility but we are committed to ensuring that reasonable adjustments are made for delegates where necessary. If you have a specific access requirement please email us with your details and a member of the conferences team will contact you to discuss your requirements.


Do you provide lunch?

Yes, all of our full day events include refreshments throughout the day and a hot lunch.

Do you cater for vegetarians/special diets?

Yes, there is always a vegetarian option for lunch. If you have more specific dietary requirements e.g. vegan, no fish, no nuts etc please email us with your details and one of our conference team will be in touch with you to discuss your requirements.


Are your events sustainable?

Yes, we aim to run all of our events to BS 8901:2007 Specification for a sustainable event management system with guidance for use. We are currently aiming for 3rd party certification by the end of 2010.

What does that mean?

Through each step of the event management process we consider the social, ethical, economic and environment impact the event may have. We have a sustainability statement which we include in our conference handbooks along with a list of actions we have taken for that event. These may include providing sustainably produced bags or serving fair trade tea and coffee. If you have any further questions about our sustainability objectives please email us and a member of the conferences team will be in touch.


What should I wear?

We have a relaxed approach to our events and so your usual work clothes will be fine.

I cannot attend the conference now, what do I do?

All bookings are bound by our terms and conditions. If you need to cancel your booking, depending on the date of cancellation you may be entitled to a full refund or charged a cancellation fee. If you wish to send a colleague in your place please see our terms and conditions for how to notify us.

Does the conference price include accommodation?

No, delegates are responsible for their own accommodation if required.

Can you recommend any hotels?

We cannot recommend hotels. However many of our events are held in hotels which often offer a discounted rate for our conference delegates, depending on availability. We do provide a list of local hotels in the joining instructions; however, we do not have any agreed rates with them nor take any responsibility for bookings.

What time will the conference start/finish?

Our full day conferences generally start at 9:30am and finish at 5pm, with a drinks reception until 6:30pm. Please refer to the individual joining instructions for the event, which will be sent our after your booking has been processed.

Do you provide copies of the presentations?

Yes, the conference price includes a hard copy of the delegate handbook that includes all presentations available at the time of print.

I have booked but not heard anything from you, what should I do?

If it has been more than 2 working days please call BSI Customer Services on +44 345 086 9001.

Will there be networking opportunities?

We aim to provide as many opportunities to network as possible. As well as networking refreshment breaks there is usually a drinks reception at the end of the conference.  


BSI Conferences - Terms & Conditions

Click here to view our terms & conditions in full

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