Quality books

 

The business improvement handbook. From ISO 9001 to world-class performance

Steve Tanner

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ISO 9000 standards collection. Quality management systemsThe ISO 9000 Standards Collection - Quality Management Systems

Enhanced PDF contains ISO 9000, ISO 9001 and ISO 9004

 

 

Making Events More Sustainable: A Guide to BS 8901Making Events More Sustainable: A Guide to BS 8901

Phil Cumming and Fiona Pelham

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bip 2189Quality Service, Competitive Business. Setting the Standard in Customer Service

Howard Kendall

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Quality Service, Competitive Business, and the standards BS 8477, BS ISO 10001 and BS ISO 10002Customer Services Collection
Quality Service, Competitive Business, and the standards BS 8477, BS ISO 10001 and BS ISO 10002

Howard Kendall

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Understanding ISO 9001:2008 and Process-based Management Systems (Second Edition)

Ian Rosam and Rob Peddle

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Creating a Process-based Management System for ISO 9001:2008 and Beyond (Second Edition)

Ian Rosam and Rob Peddle

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Process Management Auditing for ISO 9001:2008 (Second Edition)

Ian Rosam and Rob Peddle

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 The Translation Service Provider's Guide to BS EN 15038

Chris Cox - GeoLang Ltd

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Demonstration of conformity to a standard. A practical guide for suppliers and their customers

Christopher Cox

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 Quality in Market Research

Quality in Market Research. From Theory to Practice

Debrah Harding and Peter Jackson

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