BSI ISO/IEC 20000 ITSM Self-assessment

What can BSI ISO/IEC 20000 Self-assessment Online do for you?

• Provide you with a series of questions to help you through a comprehensive review of your IT service management system
• Give you an appreciation of how your IT service management system is performing against the standard ISO/IEC 20000
• Access to the relevant standards and guidance so that you have the latest information at your fingertips either on your desktop or hand-held device
• Help you identify IT service management risks and gaps so that you can improve and amend your policy to ensure that your organization follows best practice
• Add value to your business by demonstrating good governance practices
• Help maintain services and achieving high standards of excellence to your customers
• Increasing your reputation for IT service management - enhancing customer experience
• Improve chances of winning bids.         

Features of the new BSI ISO/IEC 20000 Self-assessment Online

ISO/IEC 20000 Self-assessment Online is a web-based tool that contains a series of questions, broken down into 21 discrete sections.These question sets reference the recognized standard ISO/IEC 20000 (formerly known as the British Standard BS 15000) that are key auditable elements in any IT service management system.

Features include:

• Easy to understand and user-friendly web-based software – all you need is a browser and access to the internet
• Set questions for simple ”yes” or “no” answer covering each aspect of IT service management
• For each question you have the option to add any comments or evidence
• Direct electronic access to a library of the full-text standards and guidance
  - BS ISO/IEC 20000-1:2005 Information technology. Service management. Specification
  - BS ISO/IEC 20000-2:2005 Information technology. Service management. Code of practice
  - A Manager’s Guide to Service Management (BIP 0005)
  - IT Service Management Self-assessment Workbook (BIP 0015)
• Where relevant to a question, a direct link to the documentation needed
• Assessments can be stored and updated as required
• You can complete assessments at your own pace and you can retrieve them at any time, giving you flexibility of use
• An auto-generated summary and proposed prioritizations in the form of two types of reports showing you the results so that you can determine the status of compliance or non-compliance of your IT service management system
• Detailed report that uses a traffic light system to highlight how your IT service management system is performing
      - Green – the requirement needs to be addressed to avoid a non-compliance
      - Amber – not meeting the requirement could lead to a minor non-compliance
      - Red – the requirement is a top priority
  
  This report details all of the questions, their respective answers and any comments or reference to evidence. It also has a report summary illustrating the weighted score of each section in the form of a chart. Each score is given in percentage terms.
• Report summary illustrates the weighted score of each section in the form of a chart, so that you can easily identify the areas that need more attention.
• Available online and accessible through your PC or on hand-held PDA – an easy and convenient tool for use in different locations and across sites.
• Technical support team to help you with any training or technical issues you may encounter during your annual subscription

Who should use ISO/IEC 20000 Self-assessment Online?

• IT service managers
• IT service auditors
• Compliance officers and managers
• Those responsible for integrating management systems in organizations