BSI ISO/IEC 20000 ITSM Self-assessment

ISO/IEC 20000 Self-assessment Online, the new self-assessment tool giving you confidence in IT service management system (ITSM) and ISO/IEC 20000.

ISO/IEC 20000 Self-assessment Online is the NEW online and PDA-accessible IT service management (ITSM) product from BSI British Standards. ISO/IEC 20000 has been developed so that you have an efficient and effective means of checking how your IT services management system measures up.

ISO/IEC 20000 Self-assessment Online uses a series of questions to interrogate your IT service management system against best practice standard ISO/IEC 20000. ISO/IEC 20000 Quick-Check helps you to identify where your IT service management system is working well and where the system needs attention.

Subscribe to BSI ISO/IEC 20000 ITSM Self-assessment now!

To order online please go to click on the "subscribe now" button and subscribe directly using your cred/debit card.

For a presentation on how BSI ISO/IEC 20000 ITSM Self-assessment works please download this presentation



What can BSI ISO/IEC 20000 Self-assessment Online do for you?

  • Provide you with a series of questions to help you through a comprehensive review of your IT service management system
  • Give you an appreciation of how your IT service management system is performing against the standard ISO/IEC 20000
  • Access to the relevant standards and guidance so that you have the latest information at your fingertips either on your desktop or hand-held device
  • Help you identify IT service management risks and gaps so that you can improve and amend your policy to ensure that your organization follows best practice
  • Add value to your business by demonstrating good governance practices
  • Help maintain services and achieving high standards of excellence to your customers
  • Increasing your reputation for IT service management - enhancing customer experience
  • Improve chances of winning bids.         

To order online please go to



Features of the new BSI ISO/IEC 20000 Self-assessment Online

ISO/IEC 20000 Self-assessment Online is a web-based tool that contains a series of questions, broken down into 21 discrete sections.These question sets reference the recognized standard ISO/IEC 20000 (formerly known as the British Standard BS 15000) that are key auditable elements in any IT service management system.

Features include:

  • Easy to understand and user-friendly web-based software – all you need is a browser and access to the internet
  • Set questions for simple ”yes” or “no” answer covering each aspect of IT service management
  • For each question you have the option to add any comments or evidence
  • Direct electronic access to a library of the full-text standards and guidance
    - BS ISO/IEC 20000-1:2005 Information technology. Service management. Specification
    - BS ISO/IEC 20000-2:2005 Information technology. Service management. Code of practice
    - A Manager’s Guide to Service Management (BIP 0005)
    - IT Service Management Self-assessment Workbook (BIP 0015)
  • Where relevant to a question, a direct link to the documentation needed
  • Assessments can be stored and updated as required
  • You can complete assessments at your own pace and you can retrieve them at any time, giving you flexibility of use
  • An auto-generated summary and proposed prioritizations in the form of two types of reports showing you the results so that you can determine the status of compliance or non-compliance of your IT service management system
  • Detailed report that uses a traffic light system to highlight how your IT service management system is performing
        - Green – the requirement needs to be addressed to avoid a non-compliance
        - Amber – not meeting the requirement could lead to a minor non-compliance
        - Red – the requirement is a top priority

    This report details all of the questions, their respective answers and any comments or reference to evidence. It also has a report summary illustrating the weighted score of each section in the form of a chart. Each score is given in percentage terms.
  • Report summary illustrates the weighted score of each section in the form of a chart, so that you can easily identify the areas that need more attention.
  • Available online and accessible through your PC or on hand-held PDA – an easy and convenient tool for use in different locations and across sites.
  • Technical support team to help you with any training or technical issues you may encounter during your annual subscription



Who should use ISO/IEC 20000 Self-assessment Online?

  • IT service managers
  • IT service auditors
  • Compliance officers and managers
  • Those responsible for integrating management systems in organizations


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