Services Industry British Standards

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Standards & Publications | Related Information

Services and customer experience are a more important part of the UK economy than ever before. The effective provision of services depends on high quality and comprehensive standards. BSI has long been active in formulating standards for services industries. BSI continually to help businesses improve the services they offer.

Browse all services standards

Standards and products are offered in the following areas:

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Key services standards and books:

BS 8453:2011
Compliance framework for regulated financial services firms. Specification
Read more and buy BS 8453


BS 8543:2015
Complaint handling in organizations – Specification

BS 8477:2014
Code of practice for customer service 

BS 8538:2011
Specification for the provision of services relating to the commercialization of intellectual property rights

BS 18477:2010
Inclusive service provision. Requirements for identifying and responding to consumer vulnerability

BS ISO 44001:2017
Collaborative business relationship management systems. Requirements and framework

BS ISO 29990:2010
Learning services for non-formal education and training. Basic requirements for service providers
If you provide or procure learning services in non-formal education and training, this specifies the basic requirements for delivering services abroad and in the UK.

BS ISO 10668:2010
Brand valuation. Requirements for monetary brand valuation

BS EN ISO 18295-1:2017 
Customer contact centres. Requirements for customer contact centres

BS EN ISO 18295-2:2017 
Customer contact centres. Requirements for clients using the services of customer contact centres

BS ISO 26000:2010
Guidance on social responsibility
Read more and buy BS ISO 26000



  BS 10012:2017+A1:2018
 Standard Data protection. Specification for a personal information management system 


PAS 150
Providing rehabilitation services. Code of practice

BS ISO 10001:2018
Quality management. Customer satisfaction. Guidelines for codes of conduct for organizations 

Use of Dementia Care Mapping for improved person-centred care in a care provider organization. Guide
Read more about dementia care and buy the code of prectice



Download our consumers' guide to ISO 26000:
Ethical business: protecting our planet and the people


BS ISO 10003:2018
Quality management. Customer satisfaction. Guidelines for dispute resolution external to organizations

Are you marking up copy and need a quick reference on your desk-top?

Laminated cards are available in multi-packs and are a great reminder of proofreader’s symbols!

Copy preparation and proof correction. Marks for copy preparation and proof correction (extracted from BS 5261-2:2005) 

Related Information

BS 8453 helps firms meet increasing number of regulations
We interviewed Ian Cornwall, Risk and Compliance Consultant, Bovill Ltd.

Inclusive Service – What Does it Mean to You?
By Nick Fleming, BSI
BSI has developed a new standard for assisting customers

New British Standard offers better protection for inventors
Read the press release for BS 8538, the specification for the provision of services relating to the commercialization of intellectual property rights

PAS 150 - The rehabilitation code of practice
BSI, UK Rehabilitation Council, and Department for Business Innovation and Skills launch a groundbreaking new specification for the provision of rehabilitation services.

Improving the quality of life for people with dementia – with PAS 800
Improving the quality of life for people with dementia – new BSI guidance shows you how

New Customer Services Standards
Customer complaints can lead to a poor business reputation if they are not handled properly. Equally, organizations can gain valuable insight and determine the root causes of problems if they have an effective system of recording and analysing complaints in place.

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BS 18477:2010

BS 18477 specifies the critical procedures to ensure inclusive services are available and accessible to all consumers equally, regardless of their personal circumstances.

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Supply chain

Managing your supply chain

PAS 900

Code of Practice for Wheelchair Passport Schemes