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Build customer trust

Achieving customer satisfaction is vital for any business. Good customer service can lead to customer retention, loyalty and competitive edge. BSI has a range of standards that can help you increase customer satisfaction.

Build and manage a good relationship with your customers today.

Key Build customer trust Standards

BS ISO 20671:2019

Brand evaluation.

Principle and fundamentals

BS ISO 10001:2018

Quality management.




PD CEN/TS 16555-5:2014

Innovation management.

Collaboration management

BS ISO 45001:2018

Occupational health

and safety.


BS 12999:2015

Damage management.

Code of practice

BS ISO 31100:2011

Risk management.

Code of practice

Other Resources

BSI Small Business       

Want to find out more about how BSI can help small businesses?

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Information about Standards

Need more information about standards are how they can benefit your business? 

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Benefits of Standards

Interest in demonstrating the quality of what you do to your customers and embed best practice into your organization?

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How to get involved with standards

Do you have relevant knowledge and experience in your industry to represent a group of stakeholders?

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BSI Blog

Read all that our experts have to say in our latest blogs below or navigate straight to your chosen topic using the topics pannel.

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