About knowledge management

According to Royal Dutch/Shell, knowledge management practice can be broadly defined as “the capabilities by which communities within an organization capture the knowledge that is critical to them, constantly improve it and make it available in the most effective manner to those people who need it, so that they can exploit it creatively to add value as a normal part of their work”.

Over the years companies have informally been using different techniques to capture and share knowledge across their operations. There is now an increased focus on implementing more ordered and systematic knowledge management (KM) schemes.

BSI is working with acknowledged experts, thought leaders and practitioners to produce current and up-to-date materials, guidance and other resources on KM. Such guidance enables businesses, government, and other organizations to make their own rational and informed assessments and decisions about KM.

Building on the work started with PAS 2001 Knowledge management. A guide to good practice, the four documents (PD 7500, PD 7501, PD 7502, PD 7503) form the basis for a desired KM framework. These documents are essential as they provide informed clarity on the understanding of KM as it becomes more popular and more mature.

The benefits of investing in KM allows companies to provide:

  • Better service and products for their customers

  • Faster generation and application of ideas and innovations

  • Access to industry best practices and best-in-class methodologies

  • Access to competitor and market intelligence

  • Access to internal and external networks of expertise

  • Ability to deliver continuous learning

  • Likelihood of lower cost administrative processes

  • More efficient and timely marketing and communications

  • Greater (cultural and linguistic) geographic reach

  • Reduced loss of knowledge through staff turnover.

  • Read the article 'Knowledge Management and How it Affects Associations and their Members' by Dominic Kelleher, founder of Halcyon.

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