ITIL guides distributed by BSI

New versions published September 2007

The IT Infrastructure Library (ITIL) best practice guides and the BS ISO/IEC 20000 series have been integrated under a concordat between BSI, itSMF and the Office of Government Commerce (OGC).  Industry should not be confused by the publication of two sets of documents from two different but authoritative sources and all publications should align and cross-refer. The intention is that both sets of publications form parts of the same logical structure.

Although they are integrated, ITIL and the BS ISO/IEC 20000 series serve different purposes. Primarily, the BS 15000 series is to provide an independent best practice standard that is suitable for independent third-party certification audits.

The purpose of ITIL is to provide advice on best practices in IT service management. It includes options that may be adopted and adapted by organizations according to business need, local circumstances and the maturity of the service provider.

BS ISO/IEC 20000 sets the standards that service management processes should aim for.

ITIL sets out good practices that, if adopted, would assist service management to achieve the quality defined in BS ISO/IEC 20000.

It is not a requirement for a service provider to have adopted ITIL best practices or ITIL terminology to achieve compliance with BS ISO/IEC 20000. However, it will certainly be easier to achieve if this is the case.

Continual Service Improvement - Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasized the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.

Price £85


Service Design - In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes.

Price £85



Service Operation - Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary.

Price £85



Service Strategy - A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication.

Price £85


Service Transition - Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.

Price £85


The Official introduction to Service Lifecycle - This official introduction is your gateway to ITIL. It explains the basic concept of IT service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of the new ITIL structure. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.

After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimization.

Price £85

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