Articles on IT service management

The following two articles are taken from Servicetalk:

The article below first appeared in the May 2006 issue of ISO Focus - the magazine of the International Organization for Standardization - and is reproduced here with the permission of ISO Central Secretariat ( For editorial enquiries email For subscription enquiries email 

  • Benchmarking provision of IT services
    by Dr Jenny Dugmore, Chair of the BSI Service Management Committee
    Article from ISO Focus May 2006.
    (File type: Adobe Acrobat document, File size: 117kb)
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