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Summary

The final standard in the family gives guidance on a wider range of objectives of a QMS than BS EN ISO 9001, particularly for the continual improvement of your organization’s overall performance and efficiency, as well as its effectiveness.

When compared to BS EN ISO 9001, the objectives of customer satisfaction and product quality are extended to include the satisfaction of interested parties and the performance of the organization.

The standard is applicable to the processes of the organization. Therefore, the quality management principles on which it is based can be used throughout the organization. The focus of this standard is the achievement of ongoing improvement, measured through the satisfaction of customers and other interested parties.

BS EN ISO 9001 and BS EN ISO 9004 have been developed as a consistent pair of quality management system standards which have been designed to complement each other but which can also be used to independently.

Not intended for certification, regulatory or contractual use.

Contents

1 Scope
2 Normative reference
3 Terms and definitions
4 Quality management system
5 Management responsibility
6 Resource management
7 Product realization
8 Measurement, analysis and improvement
Annexes
A Guidelines for self-assessment
B Process for continual improvement
Bibliography

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