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Guide to the economics of quality - Part 1: Process cost model

Executive summary

Guidance on the modelling and determination of costs associated within any business process in relation to total quality management.

Abstract

This British Standard, a part of the BS 6143 series, provides guidance on the modelling and determination of costs associated within any business process in a manner consistent with the pursuit of continuous improvement and the concept of total quality management.

The process cost model sets out a method for applying quality costing to any process or service. It recognizes the importance of process measurement and process ownership. The categories of quality costs have been rationalized to the cost of conformance and the cost of nonconformance. This serves to simplify classification. The method depends on the use of process modelling and this standard gives guidelines on useful techniques.

History and related standards

This British Standard together with BS 6143-2:1990, is an extensive revision and expansion of BS 6143:1981, which was withdrawn upon publication of BS 6143-2.

This standard includes the following cross references:

BS 4778, BS 4891, BS 6143, BS 6143-2.

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