BS EN ISO 9004:2018 - TC Tracked Changes. Quality management. Quality of an organization. Guidance to achieve sustained success

BS EN ISO 9004:2018 - TC

Tracked Changes. Quality management. Quality of an organization. Guidance to achieve sustained success

Status : Current   Published : January 2020


What is a tracked changes standard?

A tracked changes version of a Standard indicates the changes made, during the standards revision process, between the active standard and its previous version. Additions, deletions, and other formatting and/or content revisions are clearly displayed as underlined and strikethrough texts, ensuring all changes made between the two documents are quickly and easily identified. This version of the standard includes both a copy of the new standard, along with a track changes version.

What is this standard about?

BS EN ISO 9004 is very closely related to the quality management system requirements standard BS EN ISO 9001. However, while that standard focuses on achieving customer satisfaction through quality products and services, ISO 9004 aims to embed quality even more widely throughout the organization. The end-game is to improve overall organizational performance and thereby achieve long-lasting, sustained success.

Who is this standard for?

It’s for managers at all levels and can be used in organizations of any type, sector or size from the very smallest to multi-site global conglomerates. 

Why should you use this standard?

ISO 9004 gives guidance on how top management can improve an organization’s overall performance to achieve sustained success.

It uses the core quality management principles found in BS EN ISO 9000:2015 and builds on the requirements in ISO 9001, but has a longer-term, more holistic perspective. ISO 9004 makes quality management a guiding principle for the whole organization, not just its operational processes.

An important distinction is that this standard gives guidance on proactively managing the identity of the organization by addressing such factors as culture, vision, and values. It also highlights the need to take emerging issues into account, such as social responsibility, environmental management, and wider cultural factors, in addition to those that are traditionally given consideration such as efficiency, quality, and agility.

ISO 9004 is characterized by its focus on:

  • Quality throughout the organization
  • Using a solid understanding of the organization’s own context to manage long-term
  • Managing relationships with all relevant interested parties rather than with customers alone

The standard also includes practical self-assessment tools to help users evaluate the organization’s current situation and monitor improvement.

What’s changed since the last update?

This version constitutes a substantial revision of the standard because thinking in this area is constantly evolving. This iteration also takes into account the 2015 revisions to ISO 9001 and the impact of the high-level structure and its core themes – leadership, context, interested parties, planning, etc. –  although most of these were already covered to some extent.



Standard NumberBS EN ISO 9004:2018 - TC
TitleTracked Changes. Quality management. Quality of an organization. Guidance to achieve sustained success
Publication Date30 January 2020
Normative References(Required to achieve compliance to this standard)ISO 9000:2015
Informative References(Provided for Information)ISO 10003, ISO 26000, ISO/TS 9002, ISO 39001, ISO 9001, ISO 14044, ISO/IEC 27001, ISO 10001, ISO 31000, ISO 19600, ISO/TR 14047, ISO 10006, ISO/IEC IEEE 24748-5, ISO 22316, ISO 14001, IEC 61160, ISO 10019, ISO/TR 10013, ISO 14040, ISO 10015, ISO 10012, ISO/TR 14062, ISO 50001, ISO 10014, ISO 22301, ISO/IEC 27002, ISO 22000, BS ISO 10018:2020, ISO 10004, ISO 45001, ISO /IEC 27000, ISO 10018:2020, ISO/TS 14048, ISO/TR 14049, ISO 10005, ISO 37001, IEC 60300-1, ISO 10008, ISO 19011, ISO 10002, ISO 10007
DescriptorsOrganizations, Performance, Quality assurance systems, Quality management, Process control, Management, Consumer-supplier relations, Examination (quality assurance)
ISBN978 0 539 08252 4
File Size7.626 MB

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