20/30409131 DC - BS EN 17500. Quality of care and support for older persons

20/30409131 DC

BS EN 17500. Quality of care and support for older persons

Status : Current, Draft for public comment   Published : April 2020



The services specified in this document are health and social care services for older persons provided by healthcare and social care personnel.

This document:

  • specifies requirements and recommendations for services provided to the older person at home and in care homes, based on the older person's individual needs and preferences to assist self- determination, participation, and a safe and secure old age.

  • specifies requirements and recommendations for systematic approaches regarding the service provider’s ability to produce a good quality of care and support for the older person.

  • covers services irrespective of the legal form of ownership and whether the service is publicly or privately funded.

  • is applicable to care providers, regardless of structure, organization, ownership, size or type of the care services provided.

  • can be used by the service provider at all management levels in the organization to plan, lead, implement, maintain, evaluate and improve the quality of the service.

  • requests the provider to describe the organizations service content in a service description, which includes for example a statement of purpose and character of the care service, measures for ensuring the older persons’ wellbeing and security, the ethical principles, the services and facilities provided, management and personnel in terms of skills and numbers, methods for quality control and evaluation of the service.

  • requests the provider to compare the service description with the content of this document and, when needed, gives a statement that describes what clauses, requirements and recommendations that are not in the service description and therefore not applicable to the provider’s services.

  • can be used by the provider for internal audits or self-assessment and/or external parties for certification/accreditation to assess the provider’s ability to meet the older person’s needs and expectations.

  • can be used to provide basic information for procurement and education.

  • does not cover standardization of medical devices and clinical guidelines.

Standard Number20/30409131 DC
TitleBS EN 17500. Quality of care and support for older persons
StatusCurrent, Draft for public comment
Publication Date22 April 2020
Normative References(Required to achieve compliance to this standard)No other standards are normatively referenced
Informative References(Provided for Information)CEN Guide 15:2012, ISO IWA 18:2016, EN ISO 13940:2016, CEN/CLC Guide 6:2017, CEN/TS 16118:2012, ISO/IEC Guide 76:2008, EN ISO 9241-210:2019, ISO 26000:2010, EN 15224:2016, ISO 9000:2015, EN 301549:2019, ISO 31000:2018, EN 17161:2019
International RelationshipsprEN 17500
Draft Expiry Date09 June 2020
DescriptorsHealth care services, Community health services, Adults, Health service personnel, Health centres
Title in FrenchQualité des soins et de l'accompagnement des personnes âgées
Title in GermanQualität der Pflege älterer Menschen - Dienstleistungen, die in der eigenen Wohnung erbracht werden, einschließlich betreutem Wohnen
File Size602 KB
NotesWarning: this draft is not current beyond its expiry date for comments.

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