ISO/TS 24082:2021 - Service excellence. Designing excellent service to achieve outstanding customer experiences

ISO/TS 24082:2021

Service excellence. Designing excellent service to achieve outstanding customer experiences

Status : Current   Published : June 2021

Format
PDF

Format
HARDCOPY



This document specifies principles and activities for designing excellent service that achieve outstanding customer experience. It applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.




Standard NumberISO/TS 24082:2021
TitleService excellence. Designing excellent service to achieve outstanding customer experiences
StatusCurrent
Publication Date10 June 2021
Normative References(Required to achieve compliance to this standard)ISO 23592:2021
Informative References(Provided for Information)ISO 16355-1:2021, ISO 16355-5:2017, ISO 9241-220:2019, ISO/IEC 20000-1:2018, ISO/IEC 27001:2013, ISO 16355-3:2019, ISO Guide 64:2008, ISO 9241-210:2019, ISO 9001:2015, ISO/IEC 25012:2008, ISO 10002:2018, ISO/TS 8000-1:2011, ISO 16355-2:2017, ISO/IEC 29134:2017, JSA-S 1002:2019
ICS03.080.01
Title in FrenchExcellence de service. Concevoir un service d'excellence pour des expériences clients exceptionnelles
CommitteeSVS/0
PublisherISO
FormatA4
DeliveryYes
Pages34
File Size2.918 MB
Price£95.00


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