BS EN ISO 9241-210:2019 - Ergonomics of human-system interaction. Human-centred design for interactive systems

BS EN ISO 9241-210:2019

Ergonomics of human-system interaction. Human-centred design for interactive systems

Status : Current   Published : August 2019



This document provides requirements and recommendations for human-centred design principles and activities throughout the life cycle of computer-based interactive systems. It is intended to be used by those managing design processes, and is concerned with ways in which both hardware and software components of interactive systems can enhance human–system interaction.


Computer-based interactive systems vary in scale and complexity. Examples include off-the-shelf (shrink-wrap) software products, custom office systems, process control systems, automated banking systems, Web sites and applications, and consumer products such as vending machines, mobile phones and digital television. Throughout this document, such systems are generally referred to as products, systems or services although, for simplicity, sometimes only one term is used.

This document provides an overview of human-centred design activities. It does not provide detailed coverage of the methods and techniques required for human-centred design, nor does it address health or safety aspects in detail. Although it addresses the planning and management of human-centred design, it does not address all aspects of project management.

The information in this document is intended for use by those responsible for planning and managing projects that design and develop interactive systems. It therefore addresses technical human factors and ergonomics issues only to the extent necessary to allow such individuals to understand their relevance and importance in the design process as a whole. It also provides a framework for human factors and usability professionals involved in human-centred design. Detailed human factors/ergonomics, usability and accessibility issues are dealt with more fully in a number of standards including other parts of ISO 9241 (see Annex A) and ISO 6385, which sets out the broad principles of ergonomics.

The requirements and recommendations in this document can benefit all parties involved in human-centred design and development. Annex B provides a checklist that can be used to support claims of conformance with this document.

Standard NumberBS EN ISO 9241-210:2019
TitleErgonomics of human-system interaction. Human-centred design for interactive systems
Publication Date29 August 2019
Normative References(Required to achieve compliance to this standard)No other standards are normatively referenced
Informative References(Provided for Information)ISO 9241-220, ISO/TR 16982, ISO/IEC/IEEE 15288, ISO/IEC TR 25060, ISO/TS 18152, IEC 62508, ISO/TS 20282-2, ISO 14915-3, ISO 1503, ISO 14915-1, ISO 11064-2, ISO 11064-1, ISO 10075, ISO 6385, ISO 20282-1, ISO/IEC 29138-1, ISO 9000, ISO 14915-2
ReplacesBS EN ISO 9241-210:2010
International RelationshipsEN ISO 9241-210:2019,ISO 9241-210:2019
Draft Superseded By19/30388990 DC
DescriptorsComputer hardware, Working conditions (physical), Computer terminals, Interfaces, Simulation, Product design, Computer software, Display devices (computers), Design, Conformity, Feedback, Ergonomics, Verification, Planning
Title in FrenchErgonomie de l'interaction homme-système Conception centrée sur l'opérateur humain pour les systèmes interactifs
Title in GermanErgonomie der Mensch-System-Interaktion Prozess zur Gestaltung gebrauchstauglicher interaktiver Systeme
ISBN978 0 539 03400 4
File Size2.039 MB

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