20/30388072 DC - BS EN ISO 23592. Service excellence. Principles and model

20/30388072 DC

BS EN ISO 23592. Service excellence. Principles and model

Status : Current, Draft for public comment   Published : August 2020



This document specifies service excellence terminology, principles and model to achieve outstanding customer experience and sustainable customer delight. It does not focus on the provision of basic customer service but on the provision of excellent service.

This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.

Standard Number20/30388072 DC
TitleBS EN ISO 23592. Service excellence. Principles and model
StatusCurrent, Draft for public comment
Publication Date19 August 2020
Normative References(Required to achieve compliance to this standard)No other standards are normatively referenced
Informative References(Provided for Information)ISO 10018, ISO 10004, CEN/TS 16880, ISO/IEC 20000, ISO 9001, ISO/DIS 37000, ISO 16355-1, ISO 10002, ISO/IEC 38500
International RelationshipsISO/DIS 23592
Draft Expiry Date12 October 2020
DescriptorsService quality audits, After-sales services, Brand names, Customers, Customer-supplier relations
Title in FrenchTitre manque
File Size510 KB
NotesWarning: this draft is not current beyond its expiry date for comments.

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