BS ISO/IEC 20000-3:2019

BS ISO/IEC 20000-3:2019

Information technology. Service management. Guidance on scope definition and applicability of ISO/IEC 20000-1

Status : Current   Published : August 2019



What is this standard about?

It provides guidance on the scope definition and applicability of BS ISO/IEC 20000-1 Information technology. Service management – a standard which helps users establish and run a service management system (SMS), the aim of which is to systematically and consistently improve the delivery of a service.

Who is this standard for?

Personnel responsible for planning the implementation of an SMS, as well as assessors and consultants.

Why should you use this standard?

The operation of a service management system (SMS) may involve many parties across legal jurisdictions, national boundaries and time zones. In particular, this standard can help in establishing whether BS ISO/IEC 20000-1 is applicable to an organization’s specific circumstances.  

It also illustrates how the scope of an SMS can be defined, irrespective of whether the organization has experience of defining the scope of other management systems.

NOTE: This standard doesn’t add any requirements to Part 1. It simply takes the form of examples, guidance and recommendations.

What’s changed since the last update?

This is the third edition of this standard. It’s a technical revision which cancels and replaces the 2012 standard. The main changes are:

a)      It’s been updated to align more closely with BS ISO/IEC 20000:2018

b)     Example scenarios have been updated to reflect contemporary service management environments including complex supply chains

Standard NumberBS ISO/IEC 20000-3:2019
TitleInformation technology. Service management. Guidance on scope definition and applicability of ISO/IEC 20000-1
Publication Date22 August 2019
Normative References(Required to achieve compliance to this standard)ISO/IEC 20000-10
Informative References(Provided for Information)ISO/IEC TR 20000-5, ISO/IEC TR 20000-11, ISO 19011, ISO/IEC TR 20000-12, ISO/IEC 27001, ISO 9001, ISO/IEC 20000-1, ISO/IEC 27013, ISO/IEC 17021-1, ISO/IEC 20000-2, ISO/IEC TR 20000-7, ISO/IEC 20000-6
ReplacesBS ISO/IEC 20000-3:2012
International RelationshipsISO/IEC 20000-3:2019
Draft Superseded By18/30373344 DC
DescriptorsComputers, Management, Management techniques, Computer networks, Data processing, Consumer-supplier relations, Management operations, Conformity
Title in FrenchTechnologies de l'information. Gestion des services Recommandations pour la détermination du périmètre et l'applicabilité de l'ISO/IEC 20000-1
ISBN978 0 580 99949 9
File Size3.552 MB

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