BS ISO 21388:2020 - Acoustics. Hearing aid fitting management (HAFM)

BS ISO 21388:2020

Acoustics. Hearing aid fitting management (HAFM)

Status : Current   Published : March 2020



This document applies to hearing aid fitting management (HAFM) services offered by hearing aid professionals (HAP) when providing benefit for their clients. The provision of hearing aids relies on the knowledge and practices of a hearing aid professional, to ensure the proper fitting and adequate service in the interest of the client with hearing loss.

This document specifies general processes of HAFM from the client profile to the follow-up through administering, organising and controlling hearing aid fitting through all stages. It also specifies important preconditions such as education, facilities and systems that are required to ensure proper services.

The focus of this document is the services offered to the majority of adult clients with hearing impairment. It is recognized that certain populations with hearing loss such as children, persons with other disabilities or persons with implantable devices can require services outside the scope of this document. This document generally applies to air conduction hearing aids and for the most part also to bone conduction devices.

Hearing loss can be a consequence of serious medical conditions. Hearing aid professionals are not in a position to diagnose or treat such conditions. When assisting clients seeking hearing rehabilitation without prior medical examination, hearing aid professionals are expected to be observant of symptoms of such conditions and refer to proper medical care.

Further to the main body of the document, which specifies the HAFM requirements and processes, several informative annexes are provided. Appropriate education of hearing aid professionals is vital for exercising HAFM. Annex A defines the competencies required for the HAFM processes. Annex B offers a recommended curriculum for the education of hearing aid professionals. Annex C is an example of an appropriate fitting room. Annex D gives guidance on the referral of clients for medical or other specialist examination and treatment. Annex E is a recommendation for important information to be exchanged with the client during the process of HAFM. Annex F is a comprehensive terminology list offering definitions of the most current terms related to HAFM.

It is the intention that these annexes be helpful to those who wish to deliver HAFM of the highest quality.

Standard NumberBS ISO 21388:2020
TitleAcoustics. Hearing aid fitting management (HAFM)
Publication Date24 March 2020
Normative References(Required to achieve compliance to this standard)IEC 61669, IEC 60645-5, ISO 8253-2, ISO 8253-1, IEC 60118-7, ISO 8253-3, IEC 60645-1:2017
Informative References(Provided for Information)ISO 16832, IEC 60050-801, ANSI/ASA S3.20-2015, ISO 6426-2, IEC 60645-7, IEC 60318-5, ISO 9001, IEC 60601-2-66, ISO/IEC Guide 99, ISO 13485, ANSI/ASA S1.1-2013, ISO 532-1, IEC 60118-15, ISO 80000-8, EN 15927, KATS/KS I 0562-2018, IEC 60645-6
International RelationshipsISO 21388:2020
Draft Superseded By18/30372073 DC
DescriptorsAids for the disabled, Acoustoelectric devices, Management, Fitting, Hearing aids
Title in FrenchAcoustique. Gestion des appareils de correction auditive
ISBN978 0 580 99677 1
File Size1.931 MB

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