BS ISO 16355-3:2019 Applications of statistical and related methods to new technology and product development process.

BS ISO 16355-3:2019

Applications of statistical and related methods to new technology and product development process. Quantitative approaches for the acquisition of voice of customer and voice of stakeholder

Status : Current, Under review   Published : February 2019

Format
PDF

Format
HARDCOPY



What is this standard about?

This document describes quantitative approaches for acquisition of the voice of customer (VOC) and voice of stakeholder (VOS) and its purpose, and provides recommendations on the use of the applicable tools and methods. It is not a management system standard.

NOTE It does not provide requirements or guidelines for organizations to develop and systematically manage their policies, processes, and procedures in order to achieve specific objectives.

Users of this document include all organization functions necessary to assure customer satisfaction, including business planning, marketing, sales, research and development (R&D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.




Standard NumberBS ISO 16355-3:2019
TitleApplications of statistical and related methods to new technology and product development process. Quantitative approaches for the acquisition of voice of customer and voice of stakeholder
StatusCurrent, Under review
Publication Date01 February 2019
Normative References(Required to achieve compliance to this standard)ISO 3534-4:2014, ISO 10004:2018, ISO 20252:2012, ISO 3534-1:2006, ISO 16355-1:2015
Informative References(Provided for Information)ISO/TS 16355-6, ISO 16337, ISO 16355-4:2017, ISO/TR 16355-8:2017, ISO 16355-5:2017, ISO 16355-2:2017, ISO 16336:2014
International RelationshipsISO 16355-3:2019
Draft Superseded By18/30365477 DC
DescriptorsSymbols, Statistical data, Statistics, Sampling methods, Measurement characteristics, Probability theory, Statistical methods of analysis
ICS03.120.30
Title in FrenchApplication des méthodes statistiques et des méthodes liées aux nouvelles technologies et de développement de produit Acquisition quantitative du retour client (voice of customer) ou du retour des parties prenantes (voice of stakholders)
CommitteeMS/6
ISBN978 0 580 51163 9
PublisherBSI
FormatA4
DeliveryYes
Pages56
File Size2.992 MB
Price£254.00


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