BS ISO 10004:2018 - Quality management. Customer satisfaction. Guidelines for monitoring and measuring

BS ISO 10004:2018

Quality management. Customer satisfaction. Guidelines for monitoring and measuring

Status : Current   Published : July 2018

Format
PDF

Format
HARDCOPY






Standard NumberBS ISO 10004:2018
TitleQuality management. Customer satisfaction. Guidelines for monitoring and measuring
StatusCurrent
Publication Date19 July 2018
Normative References(Required to achieve compliance to this standard)ISO 9000:2015
Informative References(Provided for Information)ISO 10001:2018, ISO 10003:2018, ISO 9001:2015, ISO 10002:2018, ISO 9004, ISO/IEC Guide 37, ISO/TR 10017
ReplacesBS ISO 10004:2012
International RelationshipsISO 10004:2018
Draft Superseded By17/30359429 DC
DescriptorsPerformance testing, Measurement, Quality assurance systems, Management, Market research, Data acquisition, Consumers, Quality management, Consumer-supplier relations, Surveys
ICS03.120.10
Title in FrenchManagement de la qualité. Satisfaction du client. Lignes directrices relatives à la surveillance et au mesurage
CommitteeSVS/0
ISBN978 0 580 98260 6
PublisherBSI
FormatA4
DeliveryYes
Pages46
File Size1.489 MB
Price£240.00


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