BS ISO 10003:2018 - Quality management. Customer satisfaction. Guidelines for dispute resolution external to organizations

BS ISO 10003:2018

Quality management. Customer satisfaction. Guidelines for dispute resolution external to organizations

Status : Current   Published : July 2018

Format
PDF

Format
HARDCOPY






Standard NumberBS ISO 10003:2018
TitleQuality management. Customer satisfaction. Guidelines for dispute resolution external to organizations
StatusCurrent
Publication Date20 July 2018
Normative References(Required to achieve compliance to this standard)ISO 9000:2015
Informative References(Provided for Information)ISO 10002, ISO/IEC Guide 37, ISO 9004, ISO 10015, ISO 10001:2018, BS ISO 10001:2018, BS ISO 10004:2018, ISO 10004:2018, ISO 9001:2015
ReplacesBS ISO 10003:2007
International RelationshipsISO 10003:2018
Draft Superseded By17/30359426 DC
DescriptorsQuality assurance systems, Quality management, Consumer-supplier relations, Information, Contracts, Delivery, Consumer protection, Civil law, After-sales services, Consumers, Management, Personnel
ICS03.120.10
Title in FrenchManagement de la qualité. Satisfaction du client. Lignes directrices relatives à la résolution externe de conflits aux organismes
CommitteeSVS/0
ISBN978 0 580 98259 0
PublisherBSI
FormatA4
DeliveryYes
Pages48
File Size1.508 MB
Price£246.00


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