BS EN 14534:2016 - Postal services. Quality of service. Measurement of the transit time of end-to-end services for bulk mail

BS EN 14534:2016

Postal services. Quality of service. Measurement of the transit time of end-to-end services for bulk mail

Status : Current   Published : May 2016



This European Standard specifies methods for measuring the end-to-end transit-time of domestic and cross-border bulk mail, collected, processed and delivered by postal service operators. It considers methods using representative end-to-end samples for all types of bulk-mail services with defined transit-time service-levels as offered to the postal customer. It specifies a set of minimum requirements for the design of a quality-of-service measurement system for bulk mail, involving the selection and distribution of test mail sent by business senders and received by selected panellists. This European Standard is applicable to the measurement of end-to-end priority and non-priority bulk-mail services. For the purpose of this standard, bulk mail services can include all types of addressed bulk mail including, but not limited to letter mail, direct mail, magazines and newspapers and encombrant-format mailings. This European Standard relates to the measurement of bulk-mail services offered to businesses that have pick-ups at their offices or give their mail to postal service operators. If a third party agent acts for the postal operator, then the time the mail is handed over to the agent will form part of the measurement. Where a third party agent acts for the sending customer, the measurement will be from the point when mail is handed over to the postal operator. This European Standard is of modular structure. It is designed to assess the service performance of postal operators for bulk mail services on the level of a single bulk mailing as defined by the postal customer or any aggregations thereof, including the performance of an individual customer / operator or the performance of a group of customers / operators or the performance at national level. The standardized QoS measurement-method provides a uniform way for measuring the end-to-end transit time of postal items. Using a standardized measurement-method will ensure that the measurement will be done in an objective and equal way for all operators in accordance with the requirements of the Directive 97/67/EC and its amendments. The end-to-end service measured may be provided by one operator or by a group of operators working either together in the same distribution chain or parallel in different distribution chains. The method for end-to-end measurement specified in this European Standard is not designed to provide results for the measurement of parts of the distribution chain. This standard does not include other service performance indicators than those related to end-to-end transit time. In particular, this standard does not measure whether the timings of collections meet customers’ requirements. The transit-time quality-of-service result will be expressed as percentage of mail delivered by, on or between expected dates. These dates can be defined absolute as calendar-days or relative to the date of induction. The transit time calculation rule will be in whole days. This quality of service indicator does not measure the postal operator’s overall performance in a way, which provides direct comparison of postal service operators. This European Standard nevertheless provides minimum requirements for the comparability of end-to-end transit-time measurement results of specific bulk mailings. This European Standard is not applicable for the measurement of end-to-end transit-times of single-piece mail services and hybrid mail, which require different measurement systems and methodologies (see, for example, EN 13850, Postal Services - Quality of Services - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail. (...)

Standard NumberBS EN 14534:2016
TitlePostal services. Quality of service. Measurement of the transit time of end-to-end services for bulk mail
Publication Date31 May 2016
Normative References(Required to achieve compliance to this standard)EN 13850:2012
Informative References(Provided for Information)ISO 10007:2017
ReplacesBS EN 14534:2003, PD CEN/TR 15369:2006
International RelationshipsNS/EN14534 CORR1 (01/17)
Amended ByCorrigendum, February 2017
DescriptorsLetters (documents), Periodicals, Quality auditing, Newspapers, Delivery, Quality assurance, Statistics, Packages, Postal services, Performance testing, Quality control, Time measurement
Title in FrenchServices postaux. Qualité de service. Mesure du délai d'acheminement des services de bout en bout pour le courrier en nombre
Title in GermanPostalische Dienstleistungen. Dienstqualität. Messung der Durchlaufzeit von Massensendungen von Ende zu Ende
ISBN978 0 580 97496 0
File Size2.529 MB

 Your basket
Your basket is empty

Multi-user access to over 3,500 medical device standards, regulations, expert commentaries and other documents

Tracked Changes

Understand the changes made to a standard with our new Tracked Changes version

Develop a PAS

Develop a fast-track standardization document in 9-12 months

Worldwide Standards
We can source any standard from anywhere in the world