Quality Management for SMEs The little book of Quality Management for small businesses

Quality Management for SMEs

The little book of Quality Management for small businesses

Status : Current   Published : February 2017



What is this publication about?

Some – especially smaller – businesses may not know where to start when it comes to implementing a formal quality management system standard. This book aims to clarify the process and make it accessible to all.

Who is this publication for?

  • Anyone wanting to introduce a quality management system into their business for the first time
  • Anyone wishing to introduce the ideas behind quality management to new members of staff or contractors

Why should you get this publication? 

It demystifies quality management by explaining the key ideas in straightforward language and giving practical examples that readers can identify with.  

It also illustrates how simple changes can improve customer service, build reputation and help businesses thrive, whether the reader is working as a sole trader or leading a large and complex workforce.

Standard NumberQuality Management for SMEs
TitleThe little book of Quality Management for small businesses
Publication Date28 February 2017
Normative References(Required to achieve compliance to this standard)No other standards are normatively referenced
Informative References(Provided for Information)No other standards are informatively referenced
DescriptorsQuality management, Enterprises, Organizations, Quality assurance, Management, Quality
ISBN978 0 580 50997 1
File Size927 KB

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