BS EN ISO 9004:2018 Quality management – quality of an organization – Guidance to achieve sustained success

BS EN ISO 9004:2018

Quality management. Quality of an organization. Guidance to achieve sustained success

Status : Current   Published : April 2018



What is this standard about?

BS EN ISO 9004 is very closely related to the quality management system requirements standard BS EN ISO 9001. However, while that standard focuses on achieving customer satisfaction through quality products and services, ISO 9004 aims to embed quality even more widely throughout the organization. The end-game is to improve overall organizational performance and thereby achieve long-lasting, sustained success.

Who is this standard for?

It’s for managers at all levels and can be used in organizations of any type, sector or size from the very smallest to multi-site global conglomerates. 

Why should you use this standard?

ISO 9004 gives guidance on how top management can improve an organization’s overall performance to achieve sustained success.

It uses the core quality management principles found in BS EN ISO 9000:2015 and builds on the requirements in ISO 9001, but has a longer-term, more holistic perspective. ISO 9004 makes quality management a guiding principle for the whole organization, not just its operational processes.

An important distinction is that this standard gives guidance on proactively managing the identity of the organization by addressing such factors as culture, vision and values. It also highlights the need to take emerging issues into account, such as social responsibility, environmental management and wider cultural factors, in addition to those that are traditionally given consideration such as efficiency, quality and agility.

ISO 9004 is characterized by its focus on:

  • Quality throughout the organization
  • Using a solid understanding of the organization’s own context to manage long-term
  • Managing relationships with all relevant interested parties rather than with customers alone

The standard also includes practical self-assessment tools to help users evaluate the organization’s current situation and monitor improvement.

What’s changed since the last update?

This version constitutes a substantial revision of the standard because thinking in this area is constantly evolving. This iteration also takes into account the 2015 revisions to ISO 9001 and the impact of the high level structure and its core themes – leadership, context, interested parties, planning, etc. –  although most of these were already covered to some extent.

Standard NumberBS EN ISO 9004:2018
TitleQuality management. Quality of an organization. Guidance to achieve sustained success
Publication Date11 April 2018
Normative References(Required to achieve compliance to this standard)ISO 9000:2015
Informative References(Provided for Information)ISO 10007, ISO 14040, ISO/IEC IEEE 24748-5, IEC 60300-1, ISO/TR 10013, ISO 10002, ISO 10019, ISO 10014, ISO/TR 14047, ISO 19011, ISO 10004, ISO/TR 14049, ISO/IEC 27002, ISO 9001, ISO 10018, ISO 50001, ISO 37001, ISO/IEC 27000, ISO 22316, ISO 22301, ISO 19600, ISO 31000, ISO/TR 14062, ISO/IEC 27001, ISO 10003, ISO 26000, ISO/TS 14048, IEC 61160, ISO/TS 9002, ISO 10012, ISO 10006, ISO 22000, ISO 14044, ISO 45001, ISO 14001, ISO 10005, ISO 39001, ISO 10001, ISO 10015, ISO 10008
ReplacesBS EN ISO 9004:2009
International RelationshipsEN ISO 9004:2018,ISO 9004:2018
DescriptorsConsumer-supplier relations, Organizations, Performance, Process control, Quality management, Management, Examination (quality assurance), Quality assurance systems
Title in FrenchManagement de la qualité. Qualité d'un organisme. Lignes directrices pour obtenir des performances durables
Title in GermanQualitätsmanagement. Qualität einer Organisation. Anleitung zum Erreichen nachhaltigen Erfolgs
ISBN978 0 580 95692 8
File Size2.485 MB

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