PD CEN/TR 16915:2015 - Postal Services. Quality of service. Damage to postal items

PD CEN/TR 16915:2015

Postal Services. Quality of service. Damage to postal items

Status : Current   Published : November 2015



This Technical Report is an extension as a guide to the European Standard EN 14012 with regard to damage of postal items. EN 14012 recommends: The continual improvement of the overall quality of service is an objective of the complaint handling system, and using the information from the complaint handling process to improve the overall quality of service should be a permanent objective of any postal organization. Complaint handling processes should allow analysis of complaint causes. However, it does not contain detailed guidelines to possible solutions. Damages are a rare event and a standard for measurement proved not to be feasible. This document contains a set of best practices dedicated to use by postal operators regardless of their size and users of postal services.

Standard NumberPD CEN/TR 16915:2015
TitlePostal Services. Quality of service. Damage to postal items
Publication Date30 November 2015
Normative References(Required to achieve compliance to this standard)No other standards are normatively referenced
Informative References(Provided for Information)EN 14012:2008, 97/67/EC, 2008/6/EC
International RelationshipsCEN/TR 16915:2015
DescriptorsSecurity, Holes, Safety measures, Delivery, Ergonomics, Postal services, Performance, Ironmongery (buildings)
Title in FrenchServices postaux. Qualité de service. Dommages aux envois postaux
Title in GermanPostalische Dienstleistungen. Dienstqualität. Beschädigung von Postsendungen
ISBN978 0 580 91102 6
File Size1.51 MB

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