PD CEN/TR 16894:2015 - Postal services. Quality of delivery: Reforwarding
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PD CEN/TR 16894:2015

Postal services. Quality of delivery: Reforwarding

Status : Confirmed, Current   Published : September 2015



This Technical Report specifies methods for measuring the quality of a re-forwarding service of domestic addressed mail that is collected, processed and delivered by postal service operators. As a European Standard or technical specification it relates to the measurement of services given to household and business customers who receive mail at their homes, their post office boxes, or at their office premises and have contracted their national Postal Operator (PO) to re-forward their mail for a defined stretch of time to an address that deviates from the one presented on the postal items that are to be delivered to them. It is not the purpose of this standard to measure the POs performance in a way that provides direct comparison of postal service providers.

Standard NumberPD CEN/TR 16894:2015
TitlePostal services. Quality of delivery: Reforwarding
StatusConfirmed, Current
Publication Date30 September 2015
Confirm Date05 June 2020
Normative References(Required to achieve compliance to this standard)No other standards are normatively referenced
Informative References(Provided for Information)EN 13850
International RelationshipsCEN/TR 16894:2015
DescriptorsCommunication industry, Letters (documents), Delivery, Postal services, Quality
Title in FrenchServices postaux. Qualité de la distribution: réexpédition
Title in GermanQualität von Lieferungen: Nachsendeantrag
ISBN978 0 580 90476 9
File Size1.041 MB

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