PD ISO/IEC TR 20000-10:2015 - Information technology. Service management. Concepts and terminology

PD ISO/IEC TR 20000-10:2015

Information technology. Service management. Concepts and terminology

Status : Superseded, Withdrawn   Published : November 2015 Replaced By : BS ISO/IEC 20000-10:2018

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This part of ISO/IEC 20000 describes the core concepts of ISO/IEC 20000, identifying how the different parts support ISO/IEC 20000‑1:2011 as well as the relationships between ISO/IEC 20000 and other International Standards and Technical Reports. This part of ISO/IEC 20000 also explains the terminology used in ISO/IEC 20000, so that organisations and individuals can interpret the concepts correctly.

This part of ISO/IEC 20000 is for

  1. service providers considering using any part of ISO/IEC 20000 and looking for guidance on how to use the different parts of ISO/IEC 20000 to achieve their goal,

  2. service providers that wish to understand how ISO/IEC 20000 can be used in combination with other International Standards, and

  3. practitioners, auditors, and other parties who wish to gain an understanding of ISO/IEC 20000.




Standard NumberPD ISO/IEC TR 20000-10:2015
TitleInformation technology. Service management. Concepts and terminology
StatusSuperseded, Withdrawn
Publication Date30 November 2015
Withdrawn Date18 September 2018
Normative References(Required to achieve compliance to this standard)No other standards are normatively referenced
Informative References(Provided for Information)ISO 10007:2003, ISO/IEC 27013, ISO/IEC TR 20000-4:2010, ISO/IEC 27031:2011, ISO/IEC TR 20000-5:2013, ISO 9000:2005, ISO/IEC 20000-3:2012, ISO/IEC 20000-1:2011, ISO 9001:2008, ISO/IEC TS 15504-8:2012, ISO/IEC 27000:2014, ISO/IEC TR 38502:2014, ISO/IEC 12207:2008, ISO/IEC/IEEE 24765:2010, ISO/IEC 27000:2009, ISO/IEC 20000-2:2012, ISO 31000:2009, ISO/IEC 38500:2015, ISO/IEC TR 20000-9:2015, ISO/IEC TR 90006:2013, ISO 22301:2012, ISO/IEC TS 38501:2015, ISO/IEC 19770-1:2012, ISO/IEC 27001:2013
Replaced ByBS ISO/IEC 20000-10:2018
ReplacesPD ISO/IEC TR 20000-10:2013
International RelationshipsISO/IEC TR 20000-10:2015
DescriptorsMarketing, Fieldwork, Organizations, Instructions for use, Consumer-supplier relations, Quality management, Personnel management, Management, Data processing, Records (documents), Vocabulary, Training, Data acquisition, Personnel, Quality auditing, Quality assurance systems, Questionnaires, Data handling, Handbooks
ICS03.080.99
35.020
Title in FrenchTechnologies de l’information. Gestion des services. Concepts et terminologie
CommitteeIST/60/2
ISBN978 0 580 90002 0
PublisherBSI
FormatA4
DeliveryYes
Pages38
File Size1.275 MB
Price£214.00


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