PD ISO/IEC TR 20000-9:2015 Information technology - Service management - Part 9: Guidance on the application of ISO/IEC 20000-1 to cloud services
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PD ISO/IEC TR 20000-9:2015

Information technology. Service management. Guidance on the application of ISO/IEC 20000-1 to cloud services

Status : Current   Published : March 2015



What is this standard about?

It’s part of an information technology series of standards. It gives guidance on the use of ISO/IEC 20000-1:2011 for service providers delivering cloud services. 

Who is this standard for?

  • Cloud service providers
  • Designers, managers, testers of cloud services
  • IT directors/managers and strategic management team
  • Anyone responsible for the implementation of a service management system
  • Quality assurers

Why should you use this standard?

This standard can be used as guidance for a cloud service provider in designing, managing or improving an SMS to support cloud services.  It applies to different categories of cloud service, such as those defined in BS ISO/IEC 17788 and BS ISO/IEC 17789, including, but not limited to, the following:

  1. infrastructure as a service (IaaS)
  2. platform as a service (PaaS)
  3. software as a service (SaaS)

It also applies to public, private, community, and hybrid cloud deployment models.

The information is presented as a set of scenarios that can address many of the typical activities of a cloud service provider.

Standard NumberPD ISO/IEC TR 20000-9:2015
TitleInformation technology. Service management. Guidance on the application of ISO/IEC 20000-1 to cloud services
Publication Date31 March 2015
Normative References(Required to achieve compliance to this standard)ISO/IEC/TR 20000-10:2012, ISO/IEC 20000-1:2011
Informative References(Provided for Information)ISO/IEC 17788, ISO/IEC/TR 20000-5:2013, ISO/IEC 17789, ISO/IEC 20000-3:2012, ISO/IEC 27018, ISO/IEC 27013:2012, ISO/IEC 20000-1:2011, ISO/IEC/TR 20000-4:2010, ITU-T Y.3502, ISO/IEC 20000-2:2012, ITU-T Y.3500, ISO/IEC 27001:2013
International RelationshipsISO/IEC TR 20000-9:2015
DescriptorsComputer networks, Data processing, Management operations, Management, Management techniques, Computers
Title in FrenchTechnologies de l’information. Gestion des services. Application de l’ISO/IEC 20000-1 au services de cloud
ISBN978 0 580 86132 1
File Size1.157 MB

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