BS ISO 10002:2014 - Quality management. Customer satisfaction. Guidelines for complaints handling in organizations

BS ISO 10002:2014

Quality management. Customer satisfaction. Guidelines for complaints handling in organizations

Status : Superseded, Withdrawn   Published : August 2014 Replaced By : BS ISO 10002:2018

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Standard NumberBS ISO 10002:2014
TitleQuality management. Customer satisfaction. Guidelines for complaints handling in organizations
StatusSuperseded, Withdrawn
Publication Date31 August 2014
Withdrawn Date18 July 2018
Normative References(Required to achieve compliance to this standard)ISO 9000:2005
Informative References(Provided for Information)ISO 10001, ISO 9001, ISO/IEC Guide 71, ISO 19011, ISO 10004, ISO 10003, ISO 9004
Replaced ByBS ISO 10002:2018
ReplacesBS ISO 10002:2004
International RelationshipsISO 10002:2014
DescriptorsProduction management, Consumer protection, Management, Data acquisition, Quality management, Organization and methods, Planning, Consumer-supplier relations, Documents, Quality assurance systems, Personnel, Design, Performance, Policy, Quality auditing
ICS03.120.10
Title in FrenchManagement de la qualité. Satisfaction des clients. Lignes directrices pour le traitement des réclamations dans les organismes
CommitteeSVS/0
ISBN978 0 580 85581 8
PublisherBSI
FormatA4
DeliveryYes
Pages40
File Size669 KB
Price£214.00


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