PD CEN/TR 16706:2014 - Postal Services. Quality of Service. Measurement of incorrect delivery. Feasibility Report

PD CEN/TR 16706:2014

Postal Services. Quality of Service. Measurement of incorrect delivery. Feasibility Report

Status : Current   Published : July 2014

Format
PDF

Format
HARDCOPY



A feasibility study has been performed to see whether a standard for this subject can be developed. CEN/TC331 decided it was not feasible but the results should be kept therefore the report is transferred into a Technical Report. Registered postal items contain - by nature - important messages or goods. Any of such items, which may be delivered to a person not being authorized to receive them may cause substantial problems, even if the correct addressee receives it afterwards. The knowledge of the quality performed by the operator would therefore give the customer an indication, to which extend registered postal items are delivered. It was originally aimed to specify requirements for a method and its implementation aiming at measuring another aspect of the quality of delivery. It deals specifically with registered postal items delivered to someone not authorized to get them.




Standard NumberPD CEN/TR 16706:2014
TitlePostal Services. Quality of Service. Measurement of incorrect delivery. Feasibility Report
StatusCurrent
Publication Date31 July 2014
Normative References(Required to achieve compliance to this standard)No other standards are normatively referenced
Informative References(Provided for Information)Quality management:2004, Postal Addressing Systems UPU:2010, UPU standards glossary:2007, ENV 13712:2000, EN 14012:2008, CEN/TR 15735, CEN/TS 15511, CEN/TS 14773, EN 14142-1:2011
International RelationshipsCEN/TR 16706:2014
DescriptorsPostal services, Quality assurance, Quality control, Delivery, Time measurement, Letters (documents)
ICS03.240
Title in FrenchServices postaux. Qualité de service. Mesure de la livraison erronée. Rapport de faisabilité
Title in GermanMessung fehlerhafter Zustellung. Machbarkeitsstudie
CommitteeSVS/4
ISBN978 0 580 85163 6
PublisherBSI
FormatA4
DeliveryYes
Pages22
File Size1.022 MB
Price£130.00


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