BS 11200:2014 Crisis management. Guidance and good practice

BS 11200:2014

Crisis management. Guidance and good practice

Status : Confirmed, Current   Published : May 2014



A capability to manage crises is one aspect of a more resilient organization. Resilience requires effective crisis management, which needs to be understood, developed, applied and validated in the context of a range of risk related disciplines. These include risk, business continuity and security management.

Crisis management cannot simply be deferred until an organization is hit by a crisis, in the hope that it will never happen. It requires a forward-looking, systematic approach that creates structures, trains people to work within them and is evaluated and developed in a continuous, purposeful and rigorous way.

The development of a crisis management capability needs to be a regular activity that is proportionate to an organization’s size and capacity.

That’s why we’ve published BS 11200:2014 Crisis management – Guidance and good practice which offers guidance to help management plan, establish, operate, maintain and improve their organizations crisis management capability.

The guidance is applicable to any organization regardless of location, size, type, industry or sector.


  1. Introduction
  2. Scope
  3. Terms and definitions
  4. Crisis management: core concepts, principles and developing a capability
  5. Building a crisis management capability
  6. Crisis leadership
  7. Strategic crisis decision-making
  8. Crisis communications
  9. Training, exercising and learning from crises
  10. Bibliography
  11. List of figures
  12. List of tables

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Standard NumberBS 11200:2014
TitleCrisis management. Guidance and good practice
StatusConfirmed, Current
Publication Date31 May 2014
Confirm Date03 September 2019
Normative References(Required to achieve compliance to this standard)No other standards are normatively referenced
Informative References(Provided for Information)ISO Guide 73:2009, BS ISO/IEC 27002, BS ISO/IEC 27032, BS ISO/IEC 27001, ISO/IEC 27035, BS 65000, BS ISO 22398, BS EN ISO 9000:2005, PD 25666, BS ISO 31000:2018, BS ISO 22301:2012, BS ISO 22320:2018, ISO 22320:2018
Draft Superseded By13/30274342 DC
DescriptorsPlanning, Emergency measures, Communication processes, Personnel management, Enterprises, Personnel, Management, Documents, Business continuity, Organizations, Risk analysis, Training
ISBN978 0 580 81196 8
File Size888 KB
NotesThis British Standard is based on PAS 200:2011, which is withdrawn.

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