BS EN 15221-7:2012 Facility management. Guidelines for Performance Benchmarking

BS EN 15221-7:2012

Facility Management. Guidelines for Performance Benchmarking

Status : Current, Project Underway   Published : November 2012

Format
PDF

Format
HARDCOPY



BS EN 15221-7:2012 Facility management. Guidelines for Performance Benchmarking

BS EN 15221-7 gives guidelines for performance benchmarking and contains clear terms and definitions as well as methods for benchmarking facility management products and services as well as facility management organisations and operations.

BS EN 15221-7 establishes a common basis for benchmarking facility management costs, floor areas and environmental impacts as well as service quality, satisfaction and productivity.

Contents for BS EN 15221-7 includes:

Scope
Normative references
Terms, definitions and abbreviations
Terms and definitions
Abbreviations

Benchmarking types
General

Benchmarking content
General
Strategic benchmarking
Process benchmarking
Performance benchmarking

Benchmarking measure
General
Quantitative benchmarking
Qualitative benchmarking
Combination benchmarking

Benchmarking comparator
General
Internal benchmarking
Competitor benchmarking (sector benchmarking)
Cross-sector benchmarking

Benchmarking domain
General
Local benchmarking
National benchmarking
International benchmarking

Benchmarking frequency
General
One-off benchmarking
Periodic benchmarking
Continuous benchmarking

Benchmarking outputs
General

Financial benchmarks
General
Primary financial ratios
Secondary financial ratios
Tertiary financial ratios

Spatial benchmarks
General
Primary spatial ratios
Secondary spatial ratios

Environmental benchmarks
General
Primary environmental ratios
Primary energy ratios
Primary water ratios
Primary waste ratios
Other environmental scores

Service quality benchmarks
General
Primary service quality scores
Secondary service quality scores

Satisfaction benchmarks
General
Primary satisfaction scores
Secondary satisfaction scores

Productivity benchmarks
General
Primary productivity scores

Benchmarking process
General

Preparing phase
General
Set objectives (purpose and scope)
Define methodology (indicators and benchmarks)
Select partners (peers and code of conduct)

Comparing phase
General
Collect data (collect and validate)
Analyse data (determine and normalise)
Determine gaps (compare and explain)
Report findings (communicate and discuss)

Improving phase
General
Develop action plan (tasks and milestones)
Implement plan (change and monitor)
Process review (review and recalibrate)

This European Standard is one of the series BS EN 15221 "Facility Management" which consists of the following parts:

  • Part 1: Terms and definitions
  • Part 2: Guidance on how to prepare Facility Management agreements
  • Part 3: Guidance on quality in Facility Management
  • Part 4: Taxonomy, Classification and Structures in Facility Management
  • Part 5: Guidance on Facility Management processes
  • Part 6: Area and Space Measurement in Facility Management
  • Part 7: Performance Benchmarking



Standard NumberBS EN 15221-7:2012
TitleFacility Management. Guidelines for Performance Benchmarking
StatusCurrent, Project Underway
Publication Date30 November 2012
Normative References(Required to achieve compliance to this standard)EN 15221-6:2011, EN 15221-1:2006, EN 15221-4:2011
Informative References(Provided for Information)ISO 23185:2009, IPD:2009, IPD:2010, BIFM:1996, NEN 2748:2001, BS 8536:2010, EFQM:2007, EN 15221-3, BCO:2005, GEFMA:1996, RICS:2007, IPD:2008, EN 15221-5:2011, EN 15221-2:2006
International RelationshipsEN 15221-7:2012
Draft Superseded By11/30239995 DC
DescriptorsConstruction works, Service contracts, Organizations, Personnel, Service industries, Enterprises, Management, Maintenance, Administrative facilities, Vocabulary, Consumer-supplier relations, Business facilities, Terminology
ICS03.080.99
91.140.01
Title in FrenchFacilities management. Étalonnage comparatif de performance
Title in GermanFacility Management. Leitlinien für das Leistungs- Benchmarking
CommitteeFMW/1
ISBN978 0 580 74089 3
PublisherBSI
FormatA4
DeliveryYes
Pages72
File Size1.281 MB
Price£274.00


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