BS ISO 10004:2012 - Quality management. Customer satisfaction. Guidelines for monitoring and measuring
We are currently experiencing technical difficulties affecting some customers making purchases using Visa credit or debit card. If you experience any difficulty completing a purchase, please email us on cservices@bsigroup.com.

Find Similar Items

This product falls into the following categories.

You may find similar items within these categories by selecting from the choices below:

BS ISO 10004:2012

Quality management. Customer satisfaction. Guidelines for monitoring and measuring

Status : Superseded, Withdrawn   Published : January 2013 Replaced By : BS ISO 10004:2018

WITHDRAWN TITLE
*To ask about withdrawn titles contact the
BSI Customer Services
cservices@bsigroup.com, +44 345 086 9001





Standard NumberBS ISO 10004:2012
TitleQuality management. Customer satisfaction. Guidelines for monitoring and measuring
StatusSuperseded, Withdrawn
Publication Date31 January 2013
Withdrawn Date19 July 2018
Cross ReferencesISO 9000:2005, ISO 9001:2008, ISO 9004:2009, ISO 10001:2007, ISO 10002:2004, ISO 10003:2007, ISO/TR 10017, ISO/TR 13425
Replaced ByBS ISO 10004:2018
ReplacesDD ISO/TS 10004:2010
International RelationshipsISO 10004:2012
Draft Superseded By10/30238393 DC
DescriptorsQuality assurance systems, Quality management, Consumer-supplier relations, Consumers, Management, Data acquisition, Surveys, Performance testing, Market research, Measurement
ICS03.120.10
Title in FrenchManagement de la qualité. Satisfaction du client. Lignes directrices relatives à la surveillance et au mesurage
CommitteeSVS/0
ISBN978 0 580 73749 7
PublisherBSI
FormatA4
DeliveryYes
Pages42
File Size870 KB
Price£206.00


WITHDRAWN TITLE
*To ask about withdrawn titles contact the
BSI Customer Services
cservices@bsigroup.com, +44 345 086 9001
 Your basket
Your basket is empty

Multi-user access to over 3,500 medical device standards, regulations, expert commentaries and other documents


Worldwide Standards
We can source any standard from anywhere in the world


BSOL

The faster, easier way to work with standards


27 November

Organizational Resilience Annual Conference 2019


Customers who bought this product also bought