BS ISO 10004:2012 - Quality management. Customer satisfaction. Guidelines for monitoring and measuring

BS ISO 10004:2012

Quality management. Customer satisfaction. Guidelines for monitoring and measuring

Status : Superseded, Withdrawn   Published : January 2013 Replaced By : BS ISO 10004:2018

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Standard NumberBS ISO 10004:2012
TitleQuality management. Customer satisfaction. Guidelines for monitoring and measuring
StatusSuperseded, Withdrawn
Publication Date31 January 2013
Withdrawn Date19 July 2018
Normative References(Required to achieve compliance to this standard)ISO 9000:2005
Informative References(Provided for Information)ISO 10002:2004, ISO 10001:2007, ISO/TR 13425, ISO 9001:2008, ISO 10003:2007, ISO/TR 10017, ISO 9004:2009
Replaced ByBS ISO 10004:2018
ReplacesDD ISO/TS 10004:2010
International RelationshipsISO 10004:2012
Draft Superseded By10/30238393 DC
DescriptorsQuality assurance systems, Quality management, Consumer-supplier relations, Consumers, Management, Data acquisition, Surveys, Performance testing, Market research, Measurement
ICS03.120.10
Title in FrenchManagement de la qualité. Satisfaction du client. Lignes directrices relatives à la surveillance et au mesurage
CommitteeSVS/0
ISBN978 0 580 73749 7
PublisherBSI
FormatA4
DeliveryYes
Pages42
File Size870 KB
Price£214.00


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