BS ISO 10004:2012

Quality management. Customer satisfaction. Guidelines for monitoring and measuring

Status : Superseded, Withdrawn Published : January 2013 Replaced By : BS ISO 10004:2018

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£214.00

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£107.00

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Standard Number	BS ISO 10004:2012
Title	Quality management. Customer satisfaction. Guidelines for monitoring and measuring
Status	Superseded, Withdrawn
Publication Date	31 January 2013
Withdrawn Date	19 July 2018
Normative References(Required to achieve compliance to this standard)	ISO 9000:2005
Informative References(Provided for Information)	ISO 10002:2004, ISO 10001:2007, ISO/TR 13425, ISO 9001:2008, ISO 10003:2007, ISO/TR 10017, ISO 9004:2009
Replaced By	BS ISO 10004:2018
Replaces	DD ISO/TS 10004:2010
International Relationships	ISO 10004:2012
Draft Superseded By	10/30238393 DC
Descriptors	Quality assurance systems, Quality management, Consumer-supplier relations, Consumers, Management, Data acquisition, Surveys, Performance testing, Market research, Measurement
ICS	03.120.10
Title in French	Management de la qualité. Satisfaction du client. Lignes directrices relatives à la surveillance et au mesurage
Committee	SVS/0
ISBN	978 0 580 73749 7
Publisher	BSI
Format	A4
Delivery	Yes
Pages	42
File Size	870 KB
Price	£214.00

*To ask about withdrawn titles contact the
BSI Customer Services
cservices@bsigroup.com, +44 345 086 9001

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