BS ISO 10008:2013 - Quality management. Customer satisfaction. Guidelines for business-to-consumer electronic commerce transactions – BSI British Standards

BS ISO 10008:2013

Quality management. Customer satisfaction. Guidelines for business-to-consumer electronic commerce transactions

Status : Project Underway, Current   Published : June 2013

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PDF

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HARDCOPY



BS ISO 10008:2013
Quality management. Customer satisfaction. Guidelines for business-to-consumer electronic commerce transactions




Standard NumberBS ISO 10008:2013
TitleQuality management. Customer satisfaction. Guidelines for business-to-consumer electronic commerce transactions
StatusProject Underway, Current
Publication Date30 June 2013
Confirm Date12 February 2019
Normative References(Required to achieve compliance to this standard)ISO 9000
Informative References(Provided for Information)ISO 10001:2007, ISO/TR 10013, ISO/IEC 27002, ISO/IEC Guide 76:2008, ISO 9004, ISO 9001, ISO/IEC 27001, ISO 10004, ISO 9241-151, ISO 10003, ISO 10015, ISO 9241, ISO 19011, ISO 10002
International RelationshipsISO 10008:2013
Draft Superseded By12/30209299 DC
DescriptorsQuality management, Consumer-supplier relations, Consumers, Quality assurance systems, Supervisory and executive programs, Market research, Systems analysis, Guidance systems, Standard measures
ICS03.120.10
Title in FrenchManagement de la qualité. Satisfaction client. Lignes directrices pour les transactions de commerce électronique entre commerçant et consommateur
CommitteeSVS/0
ISBN978 0 580 69032 7
PublisherBSI
FormatA4
DeliveryYes
Pages40
File Size1.13 MB
Price£214.00


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