PD ISO/IEC TR 20000-4:2010 Information technology. Service management. Process reference model

PD ISO/IEC TR 20000-4:2010

Information technology. Service management. Process reference model

Status : Confirmed, Current   Published : December 2010

Format
PDF

Format
HARDCOPY



What is PD ISO/IEC TR 20000-4:2010?

PD ISO/IEC TR 20000 helps organizations to develop a process assessment model to improve their overall management operations, management techniques and data processing.  The process reference model set out in this standard describes various processes, including those related to general service management systems. By following the guidelines of PD ISO/IEC TR 20000, organizations can define their processes with additional elements to suit their specific environments. Some processes also cover general strategic aspects of an organization.

How does it work?

PD ISO/IEC TR 20000 covers various management processes – including business relationship, capacity, change and configuration management. It also looks at ways of handling challenging situations with clear guidelines on problem management and risk assessment. With best practice recommendations on service design, level management and reporting, PD ISO/IEC TR 20000 helps organizations to build and improve service continuity and availability management.

Who should buy it?

  • Head of management operations
  • Directors
  • Line managers
  • Business consultants

Why BSI?

We are global, we’re independent and we’re a trusted service provider to 80,000 businesses. We operate in 147 countries and are the number one certification body in the UK and US. We created 85% of our portfolio because we know standards and we know your business. We’re leaders and we can make you one too. 




Standard NumberPD ISO/IEC TR 20000-4:2010
TitleInformation technology. Service management. Process reference model
StatusConfirmed, Current
Publication Date31 December 2010
Confirm Date24 February 2014
Normative References(Required to achieve compliance to this standard)ISO/IEC 15504-1, ISO/IEC 20000-1
Informative References(Provided for Information)ISO/IEC 15504-3:2004, ISO/IEC 15288:2008, ISO/IEC 15504-4:2004, ISO/IEC 15504-5:2006, ISO 9001:2008, ISO/IEC TR 15504-8:2008, ISO/IEC 15504-2:2003, ISO/IEC TR 15504-6:2008, ISO/IEC TR 24774:2010, ISO/IEC 12207:2008, ISO 10007:2003, ISO 9000:2005
International RelationshipsISO/IEC T0-4:2010 Ed 1
DescriptorsComputers, Computer networks, Data processing, Maintenance, Data handling, Management techniques, Management, Management operations, Data management
ICS03.080.99
35.020
Title in FrenchTechnologies de l'information. Gestion des services. Modèle de référence de processus
CommitteeIST/60
ISBN978 0 580 65033 8
PublisherBSI
FormatA4
DeliveryYes
Pages34
File Size1.011 MB
Price£214.00


 Your basket
Your basket is empty

Multi-user access to over 3,500 medical device standards, regulations, expert commentaries and other documents


Develop a PAS

Develop a fast-track standardization document in 9-12 months


Tracked Changes

Understand the changes made to a standard with our new Tracked Changes version


Worldwide Standards
We can source any standard from anywhere in the world


Customers who bought this product also bought