BS EN 15221-5:2011 Facility management. Guidance on facility management processes

BS EN 15221-5:2011

Facility management. Guidance on facility management processes

Status : Confirmed, Current   Published : October 2011



BS EN 15221-5:2011 Facility management. Guidance on facility management processes

BS EN 15221-5 provides guidance to FM organisations on the development and improvement of their processes to support the primary processes.

BS EN 15221-5 also sets out basic principles, describes high-level generic FM processes, lists strategic, tactical and operational processes and provides examples of process workflows.

BS EN 15221-5 is written from a primary processes, demand perspective for an audience of all stakeholders in FM processes.

Contents for BS EN 15221-5 includes:

Normative references
Terms and definitions

Principles of Facility Management processes
Basic principles
Facility management processes
Structure of FM Processes

Developing Facility Management Processes
The importance of Facility Management processes
Facility Management processes at a strategic level
Facility Management processes at a tactical level
Facility Management processes at operational level

Assessing Facility Management processes
Principles of FM organisation
Step 1: Check the alignment of FM processes with the organisations strategy
Step 2: Check the connections between the FM processes
Step 3: Check the used data / information
Step 4: Check the workflows
Step 5: Check the controlling of FM processes

This European Standard is one of the series BS EN 15221 "Facility Management" which consists of the following parts:

  • Part 1: Terms and definitions
  • Part 2: Guidance on how to prepare Facility Management agreements
  • Part 3: Guidance on quality in Facility Managemen
  • Part 4: Taxonomy, Classification and Structures in Facility Management
  • Part 5: Guidance on Facility Management processes
  • Part 6: Area and Space Measurement in Facility Management
  • Part 7: Performance Benchmarking

Standard NumberBS EN 15221-5:2011
TitleFacility management. Guidance on facility management processes
StatusConfirmed, Current
Publication Date31 October 2011
Confirm Date22 January 2016
Normative References(Required to achieve compliance to this standard)EN 15221-1:2006, EN 15221-3, EN 15221-4
Informative References(Provided for Information)ISO/TC 176/SC 2/N 630R2, ISO 5807:1985, EN ISO 9001:2008, EN ISO 9000:2000, ISO/TC176/SC 2N 544R2, ISO 10014:2006, EN 15221-6:2011, EN 15221-2:2006
International RelationshipsEN 15221-5:2011
Draft Superseded By09/30186131 DC
DescriptorsBuildings, Administrative facilities, Analysis, Service contracts, Construction works, Service industries, Measurement, Documents, Business facilities, Contracts, Performance, Facility management, Organizations, Management, Consumer-supplier relations
Title in FrenchFacilities management. Guide relatif au développement et à l'amélioration des processus
Title in GermanFacility Management. Leitfaden für Facility Management Prozesse
ISBN978 0 580 63920 3
File Size3.499 MB

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