BS EN 14508:2016 - Postal services. Quality of service. Measurement of the transit time of end-to-end services for single piece non-priority mail and second class mail

BS EN 14508:2016

Postal services. Quality of service. Measurement of the transit time of end-to-end services for single piece non-priority mail and second class mail

Status : Current   Published : February 2016

Format
PDF

Format
HARDCOPY



In addition to EN 13850:2012 Postal Services - Quality of Service - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail, this European Standard specifies methods for measuring the end-to-end transit time of domestic and cross-border non-priority single piece mail, collected, processed and delivered by postal service operators. It considers methods using a representative end-to-end sample of all types of single piece addressed letter mail with defined transit-time service levels offered to the customer. This standard is applicable to the measurement of End-to-End single piece non-priority mail services.

This European Standard has been developed from and is compatible with the requirements of EN 13850:2012. As such, surveys for both priority and non-priority single piece mail may be undertaken concurrently while reporting separate estimates of priority and non-priority transit times.

The overall transit time quality-of-service result is to be expressed as the percentage of mail delivered within ( J +  n) days end-to-end according to the EU Postal directive 1.

This European Standard relates to the measurement of so-called “normal” services given to private persons / households and smaller businesses that post mail at street letter boxes, over the counter at post offices, have bring services from their offices or give their mail directly at postal service operators’ sorting centres.

For technical reasons this European Standard may not in all parts be suitable for the measurement of very small volumes of mail and for operators with limited coverage.

This European Standard is not applicable for measuring the end-to-end transit time distribution of large bulk mailers’ services or hybrid mail, which require different measurement systems and methodologies; (see, for example, EN 14534 Measurement of the transit time of end-to-end services of bulk mail).




Standard NumberBS EN 14508:2016
TitlePostal services. Quality of service. Measurement of the transit time of end-to-end services for single piece non-priority mail and second class mail
StatusCurrent
Publication Date29 February 2016
Normative References(Required to achieve compliance to this standard)EN 13850:2012
Informative References(Provided for Information)EN ISO 9000, ISO 9000, EN ISO 9001, ISO 9001, EN ISO 9004, ISO 9004, EN ISO 19011, ISO 19011, ISO 10005, ISO 10007, ISO/TR 10013:2001, ISO 3534-1:1993, ISO 3534-2:1993, ISO 3534-3:1999
ReplacesBS EN 14508:2003
International RelationshipsEN 14508:2016
Draft Superseded By15/30179639 DC
DescriptorsPostal services, Quality assurance, Delivery, Time measurement, Letters (documents)
ICS03.240
Title in FrenchServices postaux. Qualité de service. Mesure de la qualité de service de bout en bout pour le courrier égrené non prioritaire et de seconde classe
Title in GermanPostalische Dienstleistungen. Dienstqualität. Laufzeitmessung end-to-end für Einzelsendungen ohne Vorrang und Sendungen zweiter Klasse
CommitteeSVS/4
ISBN978 0 580 62470 4
PublisherBSI
FormatA4
DeliveryYes
Pages20
File Size972 KB
Price£130.00


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