DD ISO/TS 10004:2010 - Quality management. Customer satisfaction. Guidelines for monitoring and measuring

DD ISO/TS 10004:2010

Quality management. Customer satisfaction. Guidelines for monitoring and measuring

Status : Superseded, Withdrawn   Published : September 2010 Replaced By : BS ISO 10004:2012

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Standard NumberDD ISO/TS 10004:2010
TitleQuality management. Customer satisfaction. Guidelines for monitoring and measuring
StatusSuperseded, Withdrawn
Publication Date30 September 2010
Withdrawn Date31 January 2013
Normative References(Required to achieve compliance to this standard)ISO 9000:2005
Informative References(Provided for Information)ISO 9001:2008, ISO 9004:2009, ISO 10001, ISO 10002, ISO 10003, ISO/TR 10017:2003, ISO/TR 13425:2006, ISO 9001:2000
Replaced ByBS ISO 10004:2012
International RelationshipsISO/TS 10004:2010
Draft Superseded By09/30204355 DC
DescriptorsQuality management, Quality assurance systems, Management, Consumer-supplier relations, Consumers, Measurement, Performance testing, Market research, Surveys, Data acquisition
ICS03.120.10
Title in FrenchManagement de la qualité. Satisfaction du client. Lignes directrices relatives à la surveillance et au mesurage
Title in GermanQualitätsmanagement. Kundenzufriedenheit. Leitfaden zur Überwachung und Messung der Kundenzufriedenheit
CommitteeQS/1
ISBN978 0 580 59353 6
PublisherBSI
FormatA4
DeliveryNo
Pages40
File Size801.9 KB
Price£214.00


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