BS EN 14012:2008 - Postal services. Quality of service. Complaints handling principles

BS EN 14012:2008

Postal services. Quality of service. Complaints handling principles

Status : Superseded, Withdrawn   Published : January 2010 Replaced By : BS EN 14012:2019

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Standard NumberBS EN 14012:2008
TitlePostal services. Quality of service. Complaints handling principles
StatusSuperseded, Withdrawn
Publication Date31 January 2010
Withdrawn Date04 October 2019
Normative References(Required to achieve compliance to this standard)ISO 10002
Informative References(Provided for Information)ISO 9004:2000, EN ISO 9004:2000, CEN Guide 6
Replaced ByBS EN 14012:2019
ReplacesBS EN 14012:2003
International RelationshipsEN 14012:2008
Draft Superseded By07/30166081 DC
DescriptorsConsumers, Quality auditing, Quality control, Consumer-supplier relations, Postal services, Management techniques
ICS03.240
Title in FrenchServices postaux. Qualité du service. Principes de traitement des réclamations
Title in GermanPostalische Dienstleistungen. Dienstqualität. Grundsätze der Bearbeitung von Beschwerden
CommitteeSVS/4
ISBN978 0 580 58990 4
PublisherBSI
FormatA4
DeliveryYes
Pages50
File Size845 KB
Price£240.00


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