BS 7984:2008 - Keyholding and response services. Code of practice – BSI British Standards

BS 7984:2008

Keyholding and response services. Code of practice

Status : Superseded, Withdrawn   Published : September 2008 Replaced By : BS 7984-1:2016

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BS 7984 gives recommendations for the management, staffing and operation of an organization providing keyholding and response services on a contracted basis.  It also provides best practice in security companies and principles in keyholding.

Specific recommendations are given on the organization and its documentation including structure, finances, insurance, premises, sale of services, and drafting of contracts.

Who should use BS 7984?

  • Security companies (including agencies)
  • Building management
  • Local authorities
  • Companies claiming compliance with code of practices for keyholding.


1 Scope
2 Normative references
3 Terms and definitions
4 The organization and documentation
5 Resources
6 Service

Standard NumberBS 7984:2008
TitleKeyholding and response services. Code of practice
StatusSuperseded, Withdrawn
Publication Date30 September 2008
Confirm Date01 October 2014
Withdrawn Date30 April 2016
Normative References(Required to achieve compliance to this standard)BS 5839-1, BS 5979, BS 7858, BS EN 50131, BS EN 50131-1, BS ISO 10002, PD 6662
Informative References(Provided for Information)BS 5454, BS ISO/IEC 27001, Private Security Industry Act 2001, Rehabilitation of Offenders Act 1974, Working Time Regulations 1998, Heath and Safety at Work etc. Act 1974
Replaced ByBS 7984-1:2016
ReplacesBS 7984:2001
Draft Superseded By07/30150968 DC
DescriptorsSecurity, Management, Service industries, Private enterprises, Security personnel, Security systems in buildings, Contracting, Personnel management, Anti-burglar measures, Training, Consumer-supplier relations
ISBN978 0 580 57084 1
File Size307.1 KB

*To ask about withdrawn titles contact the
Customer Relations, +44 345 086 9001
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