BS 8477 is the code of practice for customer service. Download it on the BSI shop
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BS 8477:2007

Code of practice for customer service

Status : Revised, Superseded, Withdrawn   Published : April 2007 Replaced By : BS 8477:2014

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BS 8477:2007
Code of practice for customer service

BSI has published the first British Standard for customer service: BS 8477:2007 Code of practice for customer service.

BS 8477:2007 sets out essential principles for establishing and maintaining effective customer service and provides recommendations on applying these principles.

BS 8477 is the standard primarily aimed at organizations working with external customers. However, the principles can also be applied by an organization when dealing with its internal customers. It is applicable to all organizations, irrespective of their size or the nature of their business.

N.B. In this context ‘organization’ includes small businesses and consultancies, public or private companies, national and local government department and agencies, and not-for-profit organizations. Subject to contractual provisions, this standard also potentially applies to sub-contractors of those organizations.




Standard NumberBS 8477:2007
TitleCode of practice for customer service
StatusRevised, Superseded, Withdrawn
Publication Date30 April 2007
Withdrawn Date31 January 2014
Normative References(Required to achieve compliance to this standard)BS 8463, BS ISO 10002
Informative References(Provided for Information)BS EN ISO 9001, Data Protection Act 1998
Replaced ByBS 8477:2014
Draft Superseded By06/30137879 DC
DescriptorsManagement, Consumers, Consumer-supplier relations, Information exchange, Selling, Commercial documents, Delivery, After-sales services, Ordering, Personnel, Performance, Quality auditing, Quality management
ICS03.100.99
CommitteeSVS/0
ISBN978 0 580 50539 3
PublisherBSI
FormatA4
DeliveryNo
Pages22
File Size224.2 KB
Price£130.00


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