BS EN ISO 9004:2009 - Managing for the sustained success of an organization. A quality management approach – BSI British Standards

BS EN ISO 9004:2009

Managing for the sustained success of an organization. A quality management approach

Status : Superseded, Withdrawn   Published : November 2009 Replaced By : BS EN ISO 9004:2018

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 BS EN ISO 9004:2009 A quality management approach to sustainable success of an organisation

What is it?

BS EN ISO 9004 provides guidance on achieving sustainable success through quality management. The European standard can be applied to all organisations across all sectors. It outlines the importance of self-assessment to identify areas of strength within your business and areas where improvements can be made. With BS EN ISO 9004 you can identify opportunities for improvement, innovation and quality management across leadership, strategy, resources, processes and management systems. BS EN ISO 9004 does not provide certification or regulatory requirements, but it will help you achieve and maintain business objectives long term.

How does it work?

BS EN ISO 9004 builds on ISO 9001 to widen the scope of your quality management and give you greater confidence in how you assess, maintain and improve it. The two standards can be used independently, together or alongside other management system standards. BS EN ISO 9004 outlines a systematic approach to continual improvement of your organisation’s overall performance. This includes best practice advice on quality strategy and policy, as well as managing resources and processes. The standard will guide you in monitoring and reviewing quality management and draw links with the ISO 9001 Quality Management System standard.

Who should buy it?

  • Organisations that want to implement ISO 9001
  • Organisations that want to maintain ISO 9001
  • Organisations that want to assess and improve quality management systems.

What’s new?

This is the third edition, BS EN ISO 9004:2009, and contains up-to-date information on achieving sustainable business success through quality management.

Contents of BS EN 9004:

  • Foreword
  • Introduction
  • Scope
  • Normative references
  • Terms and definitions
  • Managing for the sustained success of an organization
  • Strategy and policy
  • Resource management
  • Process management
  • Monitoring, measurement, analysis and review
  • Improvement, innovation and learning
  • Annex A (informative) Self-assessment tool
  • Annex B (informative) Quality management principles
  • Annex C (informative) Correspondence between ISO 9004:2009 and ISO 9001:2008
  • Bibliography

Standard NumberBS EN ISO 9004:2009
TitleManaging for the sustained success of an organization. A quality management approach
StatusSuperseded, Withdrawn
Publication Date03 November 2009
Withdrawn Date11 April 2018
Normative References(Required to achieve compliance to this standard)ISO 9000
Informative References(Provided for Information)ISO/TR 14062, ISO 10002, ISO/TC 176, ISO, 2002, ISO 10003, IEC 60300-1, ISO 10014, IEC 61160, Quality management principles ISO, 2001, ISO 14001, ISO/IEC 90003, Approach for management systems, ISO, 2008, ISO/TR 10017, OHSAS 18002, ISO 9001:2008, ISO 9001 for Small Businesses. What to do; Advice from, ISO/TS 10004, ISO/TR 14049, Guidance on the Concept and Use of the Process, ISO/TS 14048, ISO/IEC 27000, ISO 26000, The integrated use of management system standards, , ISO/TR 10013, ISO/IEC 27001, ISO 31000:2018, ISO 10007:2017, BS ISO 10015:2019, ISO 10015:2019, ISO 19011:2018, BS EN ISO 19011:2018, ISO 10012, ISO 10006, ISO 10005, ISO 14040, ISO 9000. Selection and use
Replaced ByBS EN ISO 9004:2018
ReplacesBS EN ISO 9004:2000
International RelationshipsISO 9004:2009,EN ISO 9004:2009
Draft Superseded By08/30135847 DC
DescriptorsQuality management, Quality assurance, Performance, Process control, Quality assurance systems, Organizations, Planning, Management, Quality, Consumer-supplier relations
Title in FrenchGestion des performances durables d'un organisme. Approche de management par la qualité
Title in GermanLeiten und Lenken für den nachhaltigen Erfolg einer Organisation. Ein Qualitätsmanagementansatz
ISBN978 0 580 55523 7
File Size1.548 MB

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