BS EN 15140:2006 - Public passenger transport. Basic requirements and recommendations for systems that measure delivered service quality

BS EN 15140:2006

Public passenger transport. Basic requirements and recommendations for systems that measure delivered service quality

Status : Confirmed, Current   Published : January 2010

Format
PDF

Format
HARDCOPY



This document provides basic requirements and recommendations for systems that measure delivered service quality of public passenger transport to be applied in the framework of EN 13816. The requirements and recommendations specified in this document apply both to third party measurements and measurements conducted by the service provider.




Standard NumberBS EN 15140:2006
TitlePublic passenger transport. Basic requirements and recommendations for systems that measure delivered service quality
StatusConfirmed, Current
Publication Date31 January 2010
Confirm Date07 May 2019
Normative References(Required to achieve compliance to this standard)EN 13816:2002
Informative References(Provided for Information)No other standards are informatively referenced
International RelationshipsEN 15140:2006
DescriptorsQuality, Inspection, Transportation, Consumer-supplier relations, Passenger transport, Mathematical calculations, Performance, Sampling methods, Public enterprises, Buses, Quality management, Performance testing, Railways, Visual inspection (testing)
ICS03.220.01
Title in FrenchTransport public de voyageurs. Exigences fondamentales et recommandations pour les systèmes de mesure de la qualité réalisée
Title in GermanÖffentlicher Personennahverkehr. Grundlegende Anforderungen und Empfehlungen für Systeme zur Messung der erbrachten Dienstleistungsqualität
CommitteeSVS/11
ISBN978 0 580 53852 0
PublisherBSI
FormatA4
DeliveryYes
Pages26
File Size474 KB
Price£182.00


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