PD 7502:2003

PD 7502:2003

Guide to measurements in knowledge management

Status : Current, Under review   Published : July 2003




There is a great deal of interest but a lot of confusion amongst organizations embarking on KM initiatives about how to measure the benefits and effectiveness of KM.

Some argue that standard measurements can be developed and applied, whilst others argue that the real benefits of KM cannot be measured. PAS 2001 introduces the topic of KM measurements but this document provides additional informed clarity and acts as a guide to good practice.

Organizations that are considering and implementing KM initiatives today are looking for the ROI, looking for better ways to assess where they are, and looking for ways to measure their progress and effectiveness in successfully implementing KM. PD 7502 provides significant value to both business and non-commercial organizations by allowing them to make informed choices and decisions regarding their KM interventions.


1 Scope
2. Definitions
3 The Knowledge Management context
4 The Intellectual Capital context
5 Selecting tools and approaches
6 Practical experiences in implementation
7 Developments and trends
Annex A (informative) - KM and IC in the media
Annex B (informative) - Interview questions
Notes and references

Standard NumberPD 7502:2003
TitleGuide to measurements in knowledge management
StatusCurrent, Under review
Publication Date15 July 2003
Confirm Date01 June 2016
Normative References(Required to achieve compliance to this standard)No other standards are normatively referenced
Informative References(Provided for Information)No other standards are informatively referenced
DescriptorsLibrary and information science, Management, Management techniques, Performance, Information, Management operations, Measurement Knowledge management
ISBN0 580 33342 6
File Size1.654 MB

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