PAS 46:2002 - Improving loyalty. Requirements – BSI British Standards

PAS 46:2002

Improving loyalty. Requirements

Status : Withdrawn   Published : February 2002

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Customer loyalty is one of the key management systems principles of BS EN ISO 9001 and a core way of significantly improving the performance of your organization.

PAS 46 looks at how to get reactive and proactive feedback from customers and employees, and provides points on how to use this feedback to improve customer, employee and investor satisfaction and loyalty, which will in turn improve overall company performance.

Used in conjunction with BS ISO 10002, the two publications will provide an all-round set of guidelines for turning customer complaints into an advantage and gaining competitive edge.

Standard NumberPAS 46:2002
TitleImproving loyalty. Requirements
Publication Date01 February 2002
Withdrawn Date15 October 2009
Normative References(Required to achieve compliance to this standard)No other standards are normatively referenced
Informative References(Provided for Information)No other standards are informatively referenced
DescriptorsManagement, People, Consumer-supplier relations, Personnel management, Enterprises, Organizations, Quality management, Questionnaires, Data, Performance Loyalty
ISBN0 580 38821 2
File Size394.7 KB

*To ask about withdrawn titles contact the
Customer Relations, +44 345 086 9001
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