CWA 14087:2000 - European call centre standards for training and qualification. Customer contact representatives

CWA 14087:2000

European call centre standards for training and qualification. Customer contact representatives

Status : Withdrawn   Published : December 2000

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Standard NumberCWA 14087:2000
TitleEuropean call centre standards for training and qualification. Customer contact representatives
StatusWithdrawn
Publication Date15 December 2000
Withdrawn Date28 July 2014
Normative References(Required to achieve compliance to this standard)No other standards are normatively referenced
Informative References(Provided for Information)No other standards are informatively referenced
DescriptorsCall centres, Telephony, Telecommunication, Commerce, Consumer-supplier relations, Personnel, Training, Examination (education)
ICS03.080.30
PublisherCEN
FormatA4
DeliveryNo
Pages6
File Size0 KB
NotesThis standard is withdrawn following the result from CEN
Price£102.00


WITHDRAWN TITLE
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Customer Relations
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