BS 8477:2014+A1:2020 - Code of practice for customer service

BS 8477:2014+A1:2020

Code of practice for customer service

Status : Current   Published : January 2014

Format
PDF

Format
HARDCOPY






Standard NumberBS 8477:2014+A1:2020
TitleCode of practice for customer service
StatusCurrent
Publication Date31 January 2014
Normative References(Required to achieve compliance to this standard)No other standards are normatively referenced
Informative References(Provided for Information)BS EN 15838, BS 10012, BS ISO 10002, BS ISO 14452, BS EN ISO 9001, BS EN ISO 9004, BS 8878, BS 18477
ReplacesBS 8477:2007
Amended ByAmendment, April 2020
DescriptorsDelivery, Personnel, Quality management, Performance, After-sales services, Selling, Consumer-supplier relations, Consumers, Quality auditing, Commercial documents, Information exchange, Ordering, Management
ICS03.080.30
03.100.99
CommitteeSVS/0
ISBN978 0 539 12232 9
PublisherBSI
FormatA4
DeliveryYes
Pages30
File Size828 KB
Price£182.00


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