BS ISO 10001:2018 - Quality management. Customer satisfaction. Guidelines for codes of conduct for organizations

BS ISO 10001:2018

Quality management. Customer satisfaction. Guidelines for codes of conduct for organizations

Status : Current   Published : July 2018

Format
PDF

Format
HARDCOPY






Standard NumberBS ISO 10001:2018
TitleQuality management. Customer satisfaction. Guidelines for codes of conduct for organizations
StatusCurrent
Publication Date20 July 2018
Normative References(Required to achieve compliance to this standard)ISO 9000:2015
Informative References(Provided for Information)ISO 10004:2018, ISO 9001:2015, ISO 10002, ISO 9004, ISO/IEC Guide 37, ISO 10003
ReplacesBS ISO 10001:2007
International RelationshipsISO 10001:2018
Draft Superseded By17/30359420 DC
DescriptorsDelivery, Quality management, Consumer-supplier relations, Consumer protection, Personnel, Quality assurance systems, After-sales services, Handbooks, Consumers, Information, Planning, Documents, Management
ICS03.120.10
Title in FrenchManagement de la qualité. Satisfaction du client. Lignes directrices relatives aux codes de conduite des organismes
CommitteeSVS/0
ISBN978 0 580 98257 6
PublisherBSI
FormatA4
DeliveryYes
Pages34
File Size1.085 MB
Price£218.00


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