PD CEN/TS 17091:2018 Crisis management. Guidance for developing a strategic capability
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PD CEN/TS 17091:2018

Crisis management. Guidance for developing a strategic capability

Status : Current   Published : October 2018



What is this published document about?

This is a European technical specification giving organizations good practice guidance on how to prepare for, anticipate, respond to and recover from crisis.

Who is this published document for?

It can be used by any organization, regardless of location, size, type, industry, structure or sector.

It will be used by managers with strategic responsibility for delivering the organization’s crisis management capability. Specifically, it’s for those who operate under the direction and within policy of top management in:

  • Implementing crisis plans and structures
  • Maintaining and assuring the procedures associated with this capability

Why should you use this published document?

Crises present unique challenges that can be dynamic, unpredictable and difficult to manage. To plug a gap in advice for private sector organizations, this document provides organizations with invaluable material on how to develop their crisis management capability.

It will help strategic decision makers plan, implement, establish, operate, monitor, review, maintain and continually improve a crisis management capability. This capability is not normally part of routine organizational management and should be consciously and deliberately built and sustained through capital, resource and time investment throughout the organization.

Specifically, the document provides guidance on:

  • Understanding the context and challenges of crisis management
  • Developing an organization’s crisis management capability through preparedness
  • Recognizing the complexities facing a crisis team in action
  • Communicating successfully during a crisis
  • Reviewing and learning

NOTE 1: While it’s important to be aware of human and cultural factors, it’s not the purpose of this document to examine these areas in detail.

NOTE 2: The document distinguishes between incidents or disruptions and a crisis. The latter is defined as “any unprecedented or extraordinary event or situation that threatens an organization and requires a strategic, adaptive, and timely response in order to preserve its viability and integrity”. As such this document is not intended for emergency and incident response and does not cover interoperability or command and control or business continuity management systems.

Standard NumberPD CEN/TS 17091:2018
TitleCrisis management. Guidance for developing a strategic capability
Publication Date10 October 2018
Normative References(Required to achieve compliance to this standard)No other standards are normatively referenced
Informative References(Provided for Information)ISO 24518:2015, ISO Guide 73:2009, BS 65000, ISO 22398, ISO 22316, ISO 22320, ISO 22301, BS 11200
International RelationshipsCEN/TS 17091:2018
DescriptorsEnterprises, Emergency measures, Events, Organizations, Management
Title in FrenchGestion de crise. Recommandations pour le développement d’une capacité stratégique
Title in GermanKrisenmanagement. Strategische Lösung
ISBN978 0 580 93714 9
File Size996 KB

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