BS 7984-1:2016 Keyholding and response services. General recommendations for keyholding and response services

BS 7984-1:2016

Keyholding and response services. General recommendations for keyholding and response services

Status : Current, Under review   Published : April 2016



What is this standard about?

Any security operator controlling customer keys or pass codes needs to assure those customers that they are in safe hands. This standard gives recommendations for the management, staffing and operation of organizations providing:

  • Keyholding and response services
  • Keyholding response services and mobile patrols as a shared service on a contracted basisIt’s also helpful to the organizations who buy these services.

Who is this standard for?

It will be of interest to:

  • Security companies and agencies
  • Building management companies
  • Local authorities
  • Those promoting compliance with any form of keyholding operation

Why should you use this standard? 

BS 7984-1:2016 covers the following activities:

  • Response to keyholding attendance requests
  • Attendance at sites in response to keyholding attendance requests
  • Locating causes of security and safety alarms
  • Making premises secure and complete keyholding attendance
  • Preserving potential evidence of security breaches
  • Dealing with conflict when making keyholding attendances
  • Carrying out site inspections to support keyholding activities

By demonstrating compliance with this standard, users can be sure that correct procedures are in place and in use. It will also enable users to meet their Security Industry Act (2001) obligations.

What’s changed since the last update?

The BS 7984 series is now divided into two parts: this part and BS 7984-2:2014 Part 2: Lone worker response services.The standard also provides greater flexibility to reflect current methods of working within this sector.

NOTE 1: The standard is intended to be used in conjunction with the National Occupational Standards for responding to keyholding attendance requests.

Standard NumberBS 7984-1:2016
TitleKeyholding and response services. General recommendations for keyholding and response services
StatusCurrent, Under review
Publication Date30 April 2016
Normative References(Required to achieve compliance to this standard)BS 7858, PD 6662:2010
Informative References(Provided for Information)BS 7499, BS ISO/IEC 27002, BS ISO/IEC 27001, Health and Safety at Work Act 1974, Data Protection Act 1998, Equality Act 2010, BS 7984-2, Private Security Industry Act 2001, Rehabilitation of Offenders Act 1974, BS ISO 10002, Working Time Regulations 1998, PD 5454
ReplacesBS 7984:2008
Draft Superseded By15/30324695 DC
DescriptorsSecurity, Security systems in buildings, Consumer-supplier relations, Management, Contracting, Personnel management, Security personnel, Private enterprises, Training, Anti-burglar measures, Service industries
ISBN978 0 580 90401 1
File Size582 KB

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